topic Re: Login error in Get Support

Login error

quietwish — Sun, 18 Sep 2022 17:18:09 GMT

This login issue exists a few weeks, whatever browser I use, I couldn't login.

Re: Login error

RossN — Sun, 18 Sep 2022 17:21:47 GMT

@quietwish

hi if you are having that many issues you need to contact customer service agent to help reset your account login

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Login error

Meow — Sun, 18 Sep 2022 17:34:20 GMT

Use computer! not phone.

Re: Login error

will13am — Sun, 18 Sep 2022 17:41:41 GMT

Maybe try using incognito mode.

Re: Login error

darlicious — Sun, 18 Sep 2022 18:47:08 GMT

@quietwish

What browser are you using?

Re: Login error

Yuvq — Sun, 18 Sep 2022 19:41:00 GMT

I’m also having trouble to login. Not able to reset password, always saying error, try again...

Re: Login error

rikirby — Sun, 18 Sep 2022 23:14:09 GMT

The error is due to your Dark Reader plugin. Disable Dark Reader to resolve the issue.

Re: Login error

Yuvq — Mon, 19 Sep 2022 15:48:50 GMT

hi there, tried for this, still not working...

Re: Login error

dust2dust — Mon, 19 Sep 2022 15:53:26 GMT

@Yuvq- What are you intending to do in your account?

Re: Login error

Yuvq — Mon, 19 Sep 2022 16:03:09 GMT

need to change expired credit card

Re: Login error

Yuvq — Mon, 19 Sep 2022 16:03:41 GMT

need to change payment info

Re: Login error

dust2dust — Mon, 19 Sep 2022 16:05:58 GMT

@Yuvq- Are you in a rush to get services working? Or just wish to change the card? There are other payment options.

Re: Login error

Yuvq — Mon, 19 Sep 2022 17:01:17 GMT

i heard that we can pay by voucher, but the line 611 is not working either, it's easier with CR

Re: Login error

dust2dust — Mon, 19 Sep 2022 17:05:09 GMT

@Yuvq- 611 is working. What recording do you get when you dial it? Try it again. Sometimes it doesn't seem to get through. I dialed twice.

Re: Login error

Yuvq — Mon, 19 Sep 2022 17:07:06 GMT

thanks for your advice ! will try

Re: Login error

quietwish — Fri, 21 Oct 2022 20:03:56 GMT

You are the only reply fixed my issue, that's ture, all my web browsers in my phone and computer have dark mode plugins. How did you know!

Re: Login error

darlicious — Sun, 23 Oct 2022 02:33:49 GMT

@quietwish @rikirby

Lol....if there was no pic in the thread I would be clueless on where to find that or probably even know what you were referring to?!! You learn something new everyday!!💡