topic Logging in in Get Support

Logging in

Suwhitehorse — Mon, 19 Sep 2022 05:01:48 GMT

Hi, I am having trouble resetting my password. It keeps telling me that there was an error, please try again. However, the message didn’t say what the error is. Please help.

Re: Logging in

JK8 — Mon, 19 Sep 2022 05:04:55 GMT

@Suwhitehorse

The self service account is down right now. Try later or tomorrow morning.

Re: Logging in

softech — Mon, 19 Sep 2022 05:06:46 GMT

@Suwhitehorse try with Incognito mode or a different browser, or try on a different device

If none of that works, open ticket wirh PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there