topic Re: Plan renewed yesterday in Get Support

Plan renewed yesterday

HS3 — Sun, 18 Sep 2022 16:44:54 GMT

My plan renewed yesterday and my cellular data is not working ? Can’t get ahold of anyone to find out why ?

Re: Plan renewed yesterday

will13am — Sun, 18 Sep 2022 16:48:05 GMT

@HS3 , by chance did you do a plan change as part of renewal? The renewal bug has reared its ugly head in recent days. Are you able to confirm that your self serve account is in active status and restoring it to active status if suspended. If assistance is required, use the chatbot link at the bottom of the webpage to initiate a support ticket.

Re: Plan renewed yesterday

HS3 — Sun, 18 Sep 2022 16:52:31 GMT

Hi yes I did change the plan yesterday ! Having hard time to send in a help desk ticket

Re: Plan renewed yesterday

will13am — Sun, 18 Sep 2022 16:57:01 GMT

While it is not encouraged to bypass the ticketing system, if you are struggling with initiating one, you can private message the CSA team directly using this link. You will not get a ticket number and response time might be longer than using the ticketing system.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan renewed yesterday

HS3 — Sun, 18 Sep 2022 17:22:01 GMT

Thank you very much 😊

Re: Plan renewed yesterday

TheHarries3 — Sun, 18 Sep 2022 21:04:56 GMT

Same here. Service renewed yesturday and shows active but in fact have NO SERVICE on my phone with incoming calls or texts and zero data

Re: Plan renewed yesterday

computergeek541 — Mon, 19 Sep 2022 01:10:15 GMT

Re: Plan renewed yesterday

quarrington — Mon, 19 Sep 2022 01:37:57 GMT

I am having the same issue, I've submitted a ticket but no resolution yet... would love to hear if there is a fix possible on our end

Re: Plan renewed yesterday

dust2dust — Mon, 19 Sep 2022 02:06:53 GMT

@quarrington- Did you change your plan?

Re: Plan renewed yesterday

quarrington — Mon, 19 Sep 2022 02:22:10 GMT

@dust2dust yes just switched it from 3G to 4G

Re: Plan renewed yesterday

dust2dust — Mon, 19 Sep 2022 02:26:03 GMT

@quarrington- Yes that's a ridiculously stupid bug that has affected people for a couple days. You'll need to wait for a response.

Adding - edited.

Re: Plan renewed yesterday

softech — Mon, 19 Sep 2022 03:31:47 GMT

@quarrington A scheduled plan change screwed up the renewal. That was a problem since Friday. PM Support can certainly have the issue fixed, just hope they get to your ticket soon

I would wait till tomorrow morning and message them again for an update.