topic Re: CS_Agent in Get Support

CS_Agent

daniel21 — Sun, 18 Sep 2022 22:22:59 GMT

I want a cs_agent

softech — Sun, 18 Sep 2022 22:25:38 GMT

@daniel21 do you mind to share your problem? Maybe the Community, customers like you, can help and quicker than wait for PM support to reply

But, if here are the 2 ways to open ticket to engage PM support

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Outdoorsman — Sun, 18 Sep 2022 22:25:41 GMT

hi is there anything we can help with? if you need a cs agent

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

computergeek541 — Mon, 19 Sep 2022 00:14:15 GMT

BKNS27 — Mon, 19 Sep 2022 03:18:12 GMT

They are available from 6:00am to 10:00pm EST once you submitted a ticket through SIMon Chatbot or private message them.

It may take awhile…up to 48 hours since the is a glitch for members switching their plan.