topic Re: Just want a human in Get Support

Just want a human

callumelsdon — Mon, 19 Sep 2022 02:17:22 GMT

Phone number Port over didn't work. Contacted old service provider and was told by them to contact public. Account is brand new, so I can't verify that I've spent money( because I haven't).

Just want to talk to a human, no AI chat bot.

Re: Just want a human

computergeek541 — Mon, 19 Sep 2022 02:21:53 GMT

@callumelsdon wrote:
Phone number Port over didn't work. Contacted old service provider and was told by them to contact public. Account is brand new, so I can't verify that I've spent money( because I haven't).
Just want to talk to a human, no AI chat bot.

While I'm sure that this isn't what you want to read, that chatbot is used to contact customer service. If you ask to open a ticket, the chatbot will provide instructions. Did you receive a text message from your old carrier asking permission to send the phone number to Public Mobile?

Re: Just want a human

dust2dust — Mon, 19 Sep 2022 02:20:07 GMT

Welcome back. So you didn't complete and pay? You don't see the payment on your credit card? Your earlier post said different things but here you are now.

Check this to see if your number can be transferred.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Just want a human

Remember — Mon, 19 Sep 2022 02:25:47 GMT

@callumelsdon

no one talk only send private message CS_Agent

Re: Just want a human

softech — Mon, 19 Sep 2022 02:28:07 GMT

first use @not-trust-anyon and now @Remember , you decided which one to use yet?

tagging @J_PM

Re: Just want a human

Remember — Mon, 19 Sep 2022 02:31:32 GMT

@softech

what are you talking about? are you provocation and annoyed.

Re: Just want a human

dust2dust — Mon, 19 Sep 2022 02:36:25 GMT

@Remember wrote:
@softech
what are you talking about? are you provocation and annoyed.

@Remember- Is it your intention to provoke and annoy? That's called trolling in internet-speak. Generally frowned upon in moderated forums like this.

Re: Just want a human

Remember — Mon, 19 Sep 2022 02:37:28 GMT

@dust2dust

i do understand that,.but i didn't do any wrong

Re: Just want a human

softech — Mon, 19 Sep 2022 02:38:48 GMT

@Remember let me remind you in case you forgot your identity

---------

and this is the not first time you double dip

tagged: @J_PM

Re: Just want a human

callumelsdon — Mon, 19 Sep 2022 02:45:53 GMT

Still annoying that there isn't a phone number that I can reach, but that they can reach me. At the very least let me like leave a message or something and I can get a call back

Re: Just want a human

dust2dust — Mon, 19 Sep 2022 02:49:05 GMT

So the solution chosen mentioned something I had been asking until your earlier post was removed. So you did not reply to a text on the old sim?

Call the number in the link to re-trigger the transfer request and put your old sim in a phone and confirm the transfer.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: Just want a human

Remember — Mon, 19 Sep 2022 03:12:09 GMT

@softech

i learn from you and do copy and paste as you do all poster,