Hello

darwinpilen_1 — Mon, 19 Sep 2022 01:46:02 GMT

After my plan changed I couldn't receive any incoming call and I couldn't browse internet

Re: Hello

dust2dust — Mon, 19 Sep 2022 01:47:34 GMT

Yes this is a stupid bug that the company has invented and has affected people for the last couple days.

Rebooting the phone indeed will not do anything. As above.

Re: Hello

softech — Mon, 19 Sep 2022 01:51:18 GMT

@darwinpilen_1 many has reported similar issue if they have their plan change scheduled on their renewal and the renewals were on the last couple days. PM support can easily reset it for you but you will need to open ticket with them

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

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