topic Re: My income call doesn't work in Get Support

My income call doesn't work

Yahyamehrabi — Sun, 18 Sep 2022 23:07:45 GMT

Since I've changed my plan my income call hasn't worked.

Re: My income call doesn't work

NDesai — Sun, 18 Sep 2022 23:11:56 GMT

@Yahyamehrabi Have you tried rebooting your phone? Can you send and receive text or use data? What exactly happens when you dial out?

Re: My income call doesn't work

Outdoorsman — Sun, 18 Sep 2022 23:12:44 GMT

@Yahyamehrabi

hi there have been issues with plan changes latetly contact a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: My income call doesn't work

computergeek541 — Mon, 19 Sep 2022 00:09:13 GMT

no need to repeat others

Re: My income call doesn't work

TheHarries3 — Mon, 19 Sep 2022 00:35:30 GMT

Same. Contact support. No incoming texts, calls or outgoing working…zero data. So far tried all support has suggested but still not working.

Re: My income call doesn't work

peterwong604730 — Mon, 19 Sep 2022 01:23:08 GMT

Does anyone know how long it will take for them to fix this glitch? Its day 2 for me and it'll be day 3 tomorrow morning. . I need service for work tomorrow.. anyone that has experienced this issue please tell me how long it takes for them to fix this?

Re: My income call doesn't work

softech — Mon, 19 Sep 2022 03:37:22 GMT

@peterwong604730 honest, we do not know if they are only fixing it as tickets come in or they are great enough to check and fix for everyone affected. It is true that weekend response is far from acceptable. I would wait till tomorrow morning and message them again. Hopefully your issue can be resolved before noon