topic Re: Network Connection in Get Support

Network Connection

Sbabb — Sun, 18 Sep 2022 19:57:58 GMT

I cannot get my sim to connect to network, yet my account says it is active.

Re: Network Connection

RossN — Sun, 18 Sep 2022 19:59:57 GMT

@Sbabb hi did you just activate your account? are there any messages on your phone

Re: Network Connection

dabr — Sun, 18 Sep 2022 20:00:01 GMT

@Sbabb Have you tried rebooting or toggling airplane mode on/off. You could also try removing the SIM and put it back after couple of minutes and reboot.

Re: Network Connection

darlicious — Sun, 18 Sep 2022 20:06:47 GMT

@Sbabb

What is the make and model of your phone?

If you have a phone that is 2018 or earlier it's possible it is still locked to your previous provider. If you were getting a message on your phone please tell us exactly what it says for us to help you further.

Have you tested the SIM card in another unlocked phone?

If you get the same result then it is likely your sim card did not provision correctly upon activation. you will need to contact customer support to provision your sim card to your account.

Use the links to contact customer support as provided above in the previous posts.