topic Re: cannot make or receive calls in Get Support

cannot make or receive calls

mlesiv — Sun, 18 Sep 2022 17:28:34 GMT

Hello, I cannot make or receive call for some reason

Re: cannot make or receive calls

mlesiv — Sun, 18 Sep 2022 17:29:10 GMT

calls

Re: cannot make or receive calls

mlesiv — Sun, 18 Sep 2022 17:29:52 GMT

Even though the system shows that I have 97 minutes left

Re: cannot make or receive calls

computergeek541 — Sun, 18 Sep 2022 17:30:37 GMT

@mlesiv wrote:
Hello, I cannot make or receive call for some reason

Did you recently request a plan change? There has been something odd happening over the last few days to customers have who have changed the plans causing service not to work properly.

Re: cannot make or receive calls

softech — Sun, 18 Sep 2022 17:31:34 GMT

@mlesiv is data or text workong?

Reboot your phone once.

If still fails, try to reseat your sim card. Power off, take sim card out for a minute, then out it back and power up

Also, did you schedule any plan change on renewal lately??

Re: cannot make or receive calls

mlesiv — Sun, 18 Sep 2022 17:36:10 GMT

Thank you! Text is working. Account status active. I've already rebooted my phone once. No plan change lately. I buy $15 cards every month. I missed one payment and my account got deactivated but it was activated again after had paid for another card. Is this considered a plan change? In any case, I am going to reset my sim card. Thanks again

Re: cannot make or receive calls

softech — Sun, 18 Sep 2022 17:43:25 GMT

@mlesiv no, it is not a plan change. So, you loaded $15 there and account showing Active now?

try reseat the sim card and see how it goes, if issue persists, please open ticket with PM support for them to check:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: cannot make or receive calls

mlesiv — Sun, 18 Sep 2022 17:49:53 GMT

took the sim card out. no change, unfortunately

Re: cannot make or receive calls

mlesiv — Sun, 18 Sep 2022 17:50:24 GMT

Thank you! I wonder if it's possible to fix it though