topic Re: Change email address in Get Support

Change email address

Wally57 — Sun, 18 Sep 2022 00:50:57 GMT

How do I change an email address, I went to “edit profile” and it gives me options on changing address, sim, 4 digit pin but I can NOT change my email address.

Please help me, I’m going to lose my mind

Re: Change email address

dust2dust — Sun, 18 Sep 2022 00:52:21 GMT

Only the support people can do that. Click on the chatbot down below and find your way to submitting a ticket.

Re: Change email address

JK8 — Sun, 18 Sep 2022 00:52:22 GMT

@Wally57

Contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Change email address

Dunkman — Sun, 18 Sep 2022 00:54:36 GMT

@Wally57

You will need to contact customer service agent to change your email address.

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Change email address

Wally57 — Sun, 18 Sep 2022 00:55:23 GMT

Ok, thanks

Re: Change email address

computergeek541 — Mon, 19 Sep 2022 01:34:37 GMT