topic Re: Data Add on in Get Support

Data Add on

jtrotman — Tue, 04 Jan 2022 19:44:48 GMT

I added 1GB to my plan for $30 about a week ago. It charged to my credit card, however, I am not seeing any data coming through. Does anyone know what the issue is?

Re: Data Add on

NDesai — Tue, 10 Oct 2017 18:51:26 GMT

Do you see the 1GB add-on on the Overview page in your self-serve account? Or Do you see the $30 as Available Balance?

Re: Data Add on

closng — Tue, 10 Oct 2017 18:51:53 GMT

The add-on purchase might not have gone through, this happened to me once. Go back into your account balance on self-serve and check, there should be a credit balance for $30 still sitting there.

Just purchase the add-on again. This time around, you will not have to enter your credit card info, it will just deduct the purchase from your existing credit.

Hope this is the case for you.

Re: Data Add on

Luddite — Tue, 10 Oct 2017 18:53:51 GMT

Otherwise, is it possible you used the data? Data add-ons disappear once used up. You can check your usage in your account.

If neither is true, click this: message to moderators to send a private message to the moderator team with your phone number and an explanation.