topic No data after changing plan from 3G to LTE in Get Support

No data after changing plan from 3G to LTE

Lele12345 — Sat, 17 Sep 2022 22:06:17 GMT

On iPhone11 Pro Max. No data and no text but voice works. Changed APN from isp.mb.com to sp.mb.com with no difference. Network reset did not work either. Tried different phone and same so looks like account issue? Thanks for your help in advance!

Re: No data after changing plan from 3G to LTE

JK8 — Sat, 17 Sep 2022 22:02:17 GMT

@Lele12345

Ongoing issues lately. Contact an agent to resolve.

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Re: No data after changing plan from 3G to LTE

amjadjadal — Sun, 18 Sep 2022 01:41:52 GMT

You may need to change your SIM card

Re: No data after changing plan from 3G to LTE

computergeek541 — Sun, 18 Sep 2022 01:50:38 GMT

@amjadjadal wrote:
You may need to change your SIM card

Public Mobile doesn't have SIM cards that enable faster speeds, but even if they did, changing plans wouldn't break the SIM card.

Re: No data after changing plan from 3G to LTE

JL9 — Sun, 18 Sep 2022 03:05:15 GMT

Yes there seems to be an influx of this over the weekend, a little concerning. Hopefully this is something fixed fairly quickly!!

Re: No data after changing plan from 3G to LTE

Justinloewen — Sun, 18 Sep 2022 07:44:43 GMT

It's not being fixed at all.

30 hrs since trying to contact support agents and 14 hours since agent said they are trying to fix it.

How many days should I wait with no service before switching providers?