topic Re: Can you Re send port request to my phone? in Get Support

Can you Re send port request to my phone?

Evon117 — Sat, 17 Sep 2022 19:49:14 GMT

Hey, just bought a galaxy flip 4 with a plan from Verizon and want to port my number to Verizon now. However when the text was sent to my smasked phone we were unable to see it or anything, I need the port request re sent so I can transfer my number to verizon. What do I do?

Re: Can you Re send port request to my phone?

dabr — Sat, 17 Sep 2022 20:33:52 GMT

@Evon117 You need ~~Verizon~~ Virgin Mobile to ask PM to resend the port request to transfer your number. Just keep the PM SIM in your phone until you've responded to the transfer request within the 90 minutes window. PM account also needs to stay active until then too.

edited due to new info supplied by OP.

Re: Can you Re send port request to my phone?

esjliv — Sat, 17 Sep 2022 22:55:03 GMT

@Evon117 - you need to request ~~Verizon~~ (OP corrected to Virgin) to resend the request to Public.

But do you mean your Public phone is damaged? Move your public sim card into another phone to accept the text after contacting Verizon.

edit typo

Re: Can you Re send port request to my phone?

Evon117 — Sat, 17 Sep 2022 19:54:38 GMT

Alright will try

Re: Can you Re send port request to my phone?

dust2dust — Sat, 17 Sep 2022 19:59:54 GMT

Does Verizon do business in Canada? I don't think one can port either way to or from each country.

Re: Can you Re send port request to my phone?

hTideGnow — Tue, 20 Sep 2022 23:29:05 GMT

Hi @Evon117 Verizon cannot take Canadian number. They can only take US number

Re: Can you Re send port request to my phone?

dabr — Sat, 17 Sep 2022 20:07:51 GMT

Oh yeah, Verizon is only in the US, I believe?

Re: Can you Re send port request to my phone?

Evon117 — Sat, 17 Sep 2022 20:25:44 GMT

Sorry meant to say virgin and they told me on the phone that public must be the ones to release the number

Re: Can you Re send port request to my phone?

dabr — Sat, 17 Sep 2022 20:28:17 GMT

@Evon117 If you are porting out to Virgin Mobile, then they need to request PM to resend the transfer text again since you missed it the first time around.

Re: Can you Re send port request to my phone?

Evon117 — Sat, 17 Sep 2022 20:36:37 GMT

Virgin says they can't and need someone from public to do it from their end. Been trying for 4 hours now all I need is public to release my number. That's it. Please.

Please release my number

Evon117 — Sat, 17 Sep 2022 20:38:44 GMT

I'm begging for a public mobile representative to talk too I simply need my phone number released to virgin mobile. That's it that's all I've been at this for 4 hours please help me

Re: Can you Re send port request to my phone?

dabr — Sat, 17 Sep 2022 20:41:42 GMT

@Evon117 You can try submitting a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Be aware that there's a backlog of tickets customer support is dealing with so you might be waiting hours/days to hear back. Plus it's VM responsibility (AFAIA) to request another transfer text be sent.

Re: Please release my number

softech — Sat, 17 Sep 2022 20:40:58 GMT

@Evon117 you request porting from Virgin side? you didn't get the text from PM yet? Make sure you can get regular text on your PM sim from friends without problem. Then call back Virgin and ask them the status and ask them to re-request porting

Re: Please release my number

Outdoorsman — Sat, 17 Sep 2022 20:42:06 GMT

@Evon117 Hi did you leave your public sim in your phone to receive transfer request?you need to answer yes within 90 minutes or your port will fail you need to contact virgin to reinitiate your request

Re: Please release my number

dust2dust — Sat, 17 Sep 2022 20:49:25 GMT

You aren't getting proper support from Virgin. This is all their job.

Your account here needs to be active.

You need to leave this sim in a working phone.

You ask Virgin to re-submit the port request for you.

This place will send you a text to confirm the port on your old sim.

You reply yes to that text on that old sim within 90 minutes.

Eventually the old sim will stop working.

Put the new sim in the phone and move on.

Re: Please release my number

Evon117 — Sat, 17 Sep 2022 20:57:45 GMT

Virgin claims they are unable to do any of this and that it's up to public to release the number. Hour 5 in the cell phone store please just release it. Please. Please. Please. I need this phone number

Re: Please release my number

gpixel — Sat, 17 Sep 2022 21:16:07 GMT

@Evon117

you can finish the activation at home. are you also getting a new phone? I would just call virgin and get the phone delivered. 5 hours is a long time

Re: Please release my number

Evon117 — Sat, 17 Sep 2022 21:46:45 GMT

Is their a phone number of anyone who works in porting at public mobile? I've been thru koodo, and telus and they can't help either. I'm in a cell shop with 6 experts who are all puzzled as to why public can't do this. Please help us.

Re: Can you Re send port request to my phone?

dust2dust — Sat, 17 Sep 2022 22:15:27 GMT

And i don't understand the problem your "experts" have understanding that this is an online support system. Did you submit a ticket?

Did your old sim get wrecked? Can you pull it out? Can you put it in a different phone?

Then they re-request and you reply. That's the system.

I don't know if the number in the link will help you if you haven't received it from someone here yet but see what happens. But really the proper protocol is to reply to the confirmation text.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: Please release my number

softech — Sat, 17 Sep 2022 22:22:38 GMT

@Evon117 hour 5, but can you confirm if you have receive the text from PM asking for yiru approval to release the number?? You are the one to approve the release. Was you PM sim card in a phone and powered on all along these 5 hours. Let us know and we can advise further