topic Re: My data is not working, please help! in Get Support

My data is not working, please help!

mtdspeedy98 — Tue, 04 Jan 2022 19:44:45 GMT

My mobile data is not working even when it's turned on. Please help

Re: My data is not working, please help!

xCameron94x — Tue, 10 Oct 2017 14:29:03 GMT

Can you log into your self-serve and check under "My Daa=ta & Add ons". If you see no usage there, it means that you have used up all of your data.

If there is usage there, something may be wrong with the APN settings. Is this the first time you are expierencing this?. Is it possible to do a network reset on your phone ( I know that some phones can do that)

Re: My data is not working, please help!

mtdspeedy98 — Tue, 10 Oct 2017 14:35:11 GMT

I logged in and it says it has all the data, it hasn't used any data at all. This is my first time experiencing this, but I just recently got this plan.

Re: My data is not working, please help!

pakmode — Tue, 10 Oct 2017 14:37:47 GMT

If you still have your allotted data, and have checked your apn settings, try restarting your phone.

Re: My data is not working, please help!

xCameron94x — Tue, 10 Oct 2017 14:40:59 GMT

you can use this link to double check if your APN settings are correct, if you havent already

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

Re: My data is not working, please help!

mtdspeedy98 — Tue, 10 Oct 2017 15:10:19 GMT

Thank you! It worked 🙂

Re: My data is not working, please help!

gdrabe99 — Tue, 10 Oct 2017 16:13:40 GMT

text, data not working?

Re: My data is not working, please help!

mikeyg1177 — Tue, 10 Oct 2017 17:56:31 GMT

I have a plan with 5gb + 1 gb - i have only used 3.6gb of data and it says i have used all my data for the month. can you please help me with this. i'm paying for something i'm not getting and that irritates me.
I look at the solution that was already posted and it states under mydata-plan that i'm out of Data but have only used half!!

Re: My data is not working, please help!

nursemaned — Wed, 11 Oct 2017 22:55:36 GMT

I'm in the same boat as u. Even bought an extra gig and nothing

Re: My data is not working, please help!

mtdspeedy98 — Wed, 11 Oct 2017 23:04:36 GMT

You should try resetting your APN settings. Go to this website to get help with resetting your APN. This should work because it worked with mine

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

Re: My data is not working, please help!

mtdspeedy98 — Wed, 11 Oct 2017 23:05:27 GMT

You should reset your APN settings. I did and everything works fine now 🙂 Go to this website to get help with resetting your APN

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

Re: My data is not working, please help!

srlawren — Thu, 12 Oct 2017 15:37:26 GMT

@mikeyg1177 wrote:
I have a plan with 5gb + 1 gb - i have only used 3.6gb of data and it says i have used all my data for the month. can you please help me with this. i'm paying for something i'm not getting and that irritates me.
I look at the solution that was already posted and it states under mydata-plan that i'm out of Data but have only used half!!

Are you on a 30 day or 90 day plan? And where are you getting the 3.6 GB figure from?