topic Phone not activating in Get Support

Phone not activating

ryanogorman2019 — Sat, 17 Sep 2022 19:34:56 GMT

We bought SIM card for public mobile and it isn’t asking us for voucher code it is asking for credit card payment

Re: Phone not activating

RossN — Sat, 17 Sep 2022 19:23:03 GMT

@ryanogorman2019 Hi yes you can only activate with a credit card now you can use a voucher to pay for your next cycle

Re: Phone not activating

dabr — Sat, 17 Sep 2022 19:24:25 GMT

@ryanogorman2019 Unfortunately, new activations now require that you pay with a CC/Debit Visa and vouchers cannot be used during this process, however, they can be used for making future payments once the account is activated.

Re: Phone not activating

hairbag1 — Sat, 17 Sep 2022 19:27:17 GMT

Get down to 7-11 type of store and get a pre-paid credit card...use that to initiate your PM account.

After that, you can use vouchers to pay plan.

Re: Phone not activating

computergeek541 — Sat, 17 Sep 2022 19:28:46 GMT

@ryanogorman2019 wrote:
We bought SIM card for public mobile and it isn’t asking us for voucher code it is asking for credit card payment

A customer support agent can activate your account without you need to make any additional purchase. Please open a ticket by proceeding to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Phone not activating

esjliv — Sat, 17 Sep 2022 19:51:14 GMT

@ryanogorman2019 - you should be able to submit a ticket via the link @computergeek541 provided by using SMS verification even though you are not a public customer yet with a My Account.
But it the event you have an issue with it, you can also contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: Phone not activating

darlicious — Sun, 18 Sep 2022 11:21:02 GMT

@computergeek541

Weird. I could have sworn I answered this question yesterday and you even gave me a bravo for it didn't you? Maybe I'm going crazy?

Re: Phone not activating

computergeek541 — Sun, 18 Sep 2022 17:31:40 GMT

@darlicious wrote:
@computergeek541
Weird. I could have sworn I answered this question yesterday and you even gave me a bravo for it didn't you? Maybe I'm going crazy?

Yes, I did.

Re: Phone not activating

Luddite — Thu, 29 Sep 2022 17:16:58 GMT

@darlicious wrote:
@computergeek541
Weird. I could have sworn I answered this question yesterday and you even gave me a bravo for it didn't you? Maybe I'm going crazy?