topic Re: Purchased by mistake in Get Support

Purchased by mistake

LR82 — Sat, 17 Sep 2022 18:32:44 GMT

I purchased an add on mistakenly now how do I get this refunded back to me & this add on removed before I’m forced to keep it right now it hasn’t been used, the add on won’t be added onto my account until my next payment date which isn’t for another week or so.

Re: Purchased by mistake

Alexandf — Sat, 17 Sep 2022 18:34:33 GMT

@LR82

send a private message to CS_Agent

Re: Purchased by mistake

will13am — Sat, 17 Sep 2022 18:38:27 GMT

@LR82 , there is no guarantee that you will get a refund. You can plead your case by using the chatbot link at the bottom of the webpage and initiating a support ticket. By the way add-ons are one time purchases and not recurring.

Re: Purchased by mistake

RossN — Sat, 17 Sep 2022 18:38:26 GMT

@LR82 hi to ask for a credit or refund

you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/

2. alternatively you can private message them here

check your community envelope for a reply. Not sure what you mean by add on won’t be added until next week

Re: Purchased by mistake

LR82 — Sat, 17 Sep 2022 19:07:46 GMT

Thank you for the feedback & yes I know their not recurring, I never meant to purchase the add on in the first place. Dumb move on my part 🤦‍♀️

Re: Purchased by mistake

dabr — Sat, 17 Sep 2022 19:12:20 GMT

@LR82 Customer support is usually good about fixing something done in error and will either credit your account or switch you to the correct add-on. So there's no harm in submitting a ticket using the links provided earlier and asking for a gesture of goodwill since it was an honest mistake.

Re: Purchased by mistake

LR82 — Sun, 18 Sep 2022 17:17:37 GMT

@RossN Thank you! Your reply was just what I needed to get another step closer to resolving my issue. I appreciate you taking the time to send helpful info for my brainless self haha

Re: Purchased by mistake

RossN — Sun, 18 Sep 2022 17:19:03 GMT

@LR82 you are very welcome 😀