topic Re: Data in Get Support

Data

Shokoni_7 — Sat, 17 Sep 2022 17:24:35 GMT

Was offered a new promo plan. So I switched to save 5 bucks. Now my data isn’t working and can barely send sms. Phone calls work ok.
reset the network settings. Reset the phone a few times. Did the APN. Nothing seems to work.

Re: Data

computergeek541 — Sat, 17 Sep 2022 17:27:02 GMT

@Shokoni_7 wrote:
Was offered a new promo plan. So I switched to save 5 bucks. Now my data isn’t working and can barely send sms. Phone calls work ok.
reset the network settings. Reset the phone a few times. Did the APN. Nothing seems to work.

Different plans don't use different APN settings, so while there's a chance that settings on your device got changed by accident, that wouldn't happen because of a plan change. Because fo the way this happened after the plan change, I suspect that this is an account issue and that you'll need to ask a customer suppor agent for help. Please open a ticket by using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Data

hTideGnow — Sat, 17 Sep 2022 17:28:08 GMT

Hi @Shokoni_7 the plan was supposed to be changed yesterday? Many have problem wirh plan change scheduled for yesterday. Please open ticket with PM support. But expect some wait, long line up

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data

Shokoni_7 — Sat, 17 Sep 2022 17:28:58 GMT

I’ve already done that. If it’s not fixed within in a few hours I’m switching carriers.

Re: Data

hTideGnow — Sat, 17 Sep 2022 17:35:39 GMT

Hi @Shokoni_7 might need a bit of patience.. look like a big problem.. let's hope it got fixed soon

Re: Data

computergeek541 — Sat, 17 Sep 2022 17:50:12 GMT

Re: Data

computergeek541 — Sat, 17 Sep 2022 18:38:37 GMT

no need to repeat others