topic Re: Plan change in Get Support

Plan change

Rgalbraith78 — Sat, 17 Sep 2022 17:34:26 GMT

Change my plan to new offer now data is not working and I cannot have phone calls coming in or messages

Anyone know how to fix this reset phone multiple times still has not resolved the issue

Re: Plan change

hairbag1 — Sat, 17 Sep 2022 17:34:04 GMT

Re: Plan change

computergeek541 — Sat, 17 Sep 2022 17:34:16 GMT

@Rgalbraith78 wrote:
Change my plan to new offer now data is not working and I cannot have phone calls coming in or messages
Anyone know how to fix this reset phone multiple times still has not resolved the issue

There have been quite a few reports of this over the last few days. @J_PM: Is Public Mobile going to comment about these concerrns? @Rgalbraith78: For an account issue, you would need to open a ticket and ask a customer support agent for help. That's done through the chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Plan change

hTideGnow — Sat, 17 Sep 2022 17:34:42 GMT

Hi @Rgalbraith78

the plan was supposed to be changed yesterday or today?

Many have problem wirh plan change scheduled for yesterday. Please open ticket with PM support. But expect some wait, long line up

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change

Rgalbraith78 — Sat, 17 Sep 2022 17:36:14 GMT

It is yes

Re: Plan change

Rgalbraith78 — Sat, 17 Sep 2022 17:38:25 GMT

Yes today was renewed I’ll try the ticket route

Re: Plan change

computergeek541 — Sat, 17 Sep 2022 17:47:37 GMT

Re: Plan change

computergeek541 — Sat, 17 Sep 2022 18:37:37 GMT