topic Re: Texts Calls and Data not working in Get Support

Texts Calls and Data not working

NatMB — Sat, 17 Sep 2022 14:49:31 GMT

I changed my plan yesterday and today I can not receive calls . Can not send or receive text messages and data not working .. I can call out but that’s it

Re: Texts Calls and Data not working

dust2dust — Sat, 17 Sep 2022 14:50:57 GMT

Yet another one. This has been a ridiculously stupid problem that the company has invented for itself. And it has been a few days. All we know to do is to contact the support people.

Re: Texts Calls and Data not working

softech — Sat, 17 Sep 2022 14:51:51 GMT

@NatMB Yes, there has been some issue with plan change yesterday. I believe many have no service at all , so, you are a bit luckier. 🙂

Open a ticket with PM support, they are the only one that can resolve this issue. But the queue could be long and they might not reply quick

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

In the mean time, try reboot your phone once and reseat your sim card and see if it fixes the issue

Re: Texts Calls and Data not working

softech — Sat, 17 Sep 2022 14:54:40 GMT

@dust2dust wrote:
Yet another one. This has been a ridiculously stupid problem that the company has invented for itself. And it has been a few days. All we know to do is to contact the support people.

Glitch of the week

and as I said, if no reply on regular business day, I just worry it will get worse on the weekend

Let's hope for the best

Re: Texts Calls and Data not working

dust2dust — Sat, 17 Sep 2022 14:58:35 GMT

@softech- It's been going on way too long for a telecom company. We've already seen customers porting out. It's almost like the company WANTS people to leave. The stupid caching of the site confusing people as to what's true or not. Changing plans. Seemingly even picking up details of old plans. I say this place is in complete disarray and that the brains of the operation have left by retirement or removal leaving all the greenhorns to flounder.

Re: Texts Calls and Data not working

softech — Sat, 17 Sep 2022 15:00:26 GMT

@dust2dust Be positvie.. Hope for the best!!! 😂

Re: Texts Calls and Data not working

dust2dust — Sat, 17 Sep 2022 15:04:19 GMT

@softech- Be positive?! We only see the people coming in to complain. How many others are saying screw it and just leaving anyway? How many people are swamping support making a long waiting time leaving people to say screw it and leave?

Re: Texts Calls and Data not working

MommaBear — Sat, 17 Sep 2022 15:38:49 GMT

My daughter has the same issue with her phone. She can make calls, but no one can phone her. She cannot text and she has no data. I don't know if she changed her plan or not though, but I don't think so..

Re: Texts Calls and Data not working

NatMB — Sat, 17 Sep 2022 15:43:22 GMT

Thank you

Re: Texts Calls and Data not working

NatMB — Sat, 17 Sep 2022 15:47:13 GMT

I will be switching to a different provider if the issues aren’t resolved today. I just paid for a more expensive plan yesterday and no service today. Not a reliable network

Re: Texts Calls and Data not working

dust2dust — Sat, 17 Sep 2022 15:51:08 GMT

The network is reliable enough. It's this ridiculous plan change problem they have come up with. I can't blame you for moving on.

Re: Texts Calls and Data not working

Shokoni_7 — Sat, 17 Sep 2022 17:29:45 GMT

Same here! It’s very frustrating, honestly considering going back to Telus only because I can call customer support

edited by computergeek541: inappropriate remarks as per terms of service

Re: Texts Calls and Data not working

computergeek541 — Sat, 17 Sep 2022 18:42:38 GMT

Re: Texts Calls and Data not working

gpixel — Sat, 17 Sep 2022 19:37:03 GMT

@NatMB @Shokoni_7

I would be patient. this is a better company than Telus. it's a diamond in the rough. I think they are trying to get volte working.

Re: Texts Calls and Data not working

dabr — Sat, 17 Sep 2022 19:42:16 GMT

@gpixel Do you have some "inside" info that PM is implementing VoLTE sooner rather than later? However, I hope your prediction or optimism is right.. 😊

Re: Texts Calls and Data not working

gpixel — Sat, 17 Sep 2022 19:45:26 GMT

Re: Texts Calls and Data not working

WRum — Sat, 17 Sep 2022 21:24:09 GMT

same for myself and wife. Have submitted a ticket but have not heard back yet.

Re: Texts Calls and Data not working

Justinloewen — Sun, 18 Sep 2022 07:55:47 GMT

Telus would win if you switch to them and be very happy everyone would.start paying them more ! Almost like they are doing this on purpose.

I'm on 56 hours without service and 18 hours of agents supposedly trying to fix it.

Switch to Virgin Plus, Lucky or Bell

Re: Texts Calls and Data not working

NatMB — Sun, 18 Sep 2022 15:37:54 GMT

Be patient ? Lol I've had no service for 2 full days immediately after paying $35 for my plan .

Not acceptable .

I am opting for a refund at this point. I'll switch providers .

Does Customer Service Exist

NatMB — Sun, 18 Sep 2022 16:13:39 GMT

3rd day of no service .

Cant get any response from customer service other than giving me the run around .

Refused a refund .

Seriously , what is going on here?

I am running out of patience and just want my money back . I am switching providers due to lack of customer service and not having service for days with no explanation .