topic Re: Credit card Payment in Get Support

Credit card Payment

krishmi — Sat, 17 Sep 2022 12:28:58 GMT

I have been using my credit card for one year now. I was away from the country for a month and had issue with credit card. After i came back, I spoke to the bank and its sorted out, but still when I try to add the credit card its throwing error saying something went wrong. Hence i am not able to use my card.

Re: Credit card Payment

Outdoorsman — Sat, 17 Sep 2022 12:39:42 GMT

@krishmi hi if you are having issues updating or changing cc

you need the help of a service rep they can update it for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Credit card Payment

softech — Sat, 17 Sep 2022 12:45:54 GMT

@krishmi

It could be just a site error on the PM side. But wait a full hour first, just in case you tried too many times earlier and triggered a fraud lock, , then try to use Incognito Mode to login to My Account and try again.

If issue persists, then open ticket with PM Support and they can confirm

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Credit card Payment

dust2dust — Sat, 17 Sep 2022 13:53:14 GMT

There have been rare reports of people having success matching their name and address on the profile with the billing address of the card. But yes wait out an hour. If you've been trying a whole bunch of times then yes you may have been locked out of card entry.

Adding - the city can be a problem though.

Re: Credit card Payment

tina9099 — Sat, 17 Sep 2022 14:57:16 GMT

I was getting the error when trying to set up preauthorized payments using my credit card, but when I used Incognito mode on the Chrome browser it was fine with no issues.

Re: Credit card Payment

computergeek541 — Sat, 17 Sep 2022 18:44:51 GMT

contact a CSA advice was given 6 hours earlier

Re: Credit card Payment

krishmi — Mon, 19 Sep 2022 23:36:36 GMT

I did use incognito mode but it didnt help. I used different laptop as well it didnt help. Still i am getting same error "oops something went wrong" when i try to update my card detail. Pl. help before next billing cycle or else i will have to disconnect this service.

Re: Credit card Payment

softech — Mon, 19 Sep 2022 23:38:49 GMT

@krishmi Wait a full hour before you try again with Incognito mode or different browser. Too many failed attempt would trigger a temporary lock and it takes an hour to reset

If it still fails, open ticket with PM Support and see if they can update it for you