topic Re: SIM not working in Get Support

SIM not working

rekhin — Sat, 17 Sep 2022 13:28:06 GMT

Hi when I inserted sim into mobile, it says no sim. I have done reset network setting , but still says no sim.

Re: SIM not working

Outdoorsman — Sat, 17 Sep 2022 13:30:30 GMT

@rekhin hi are you just activaing an account or changing your sim?

Re: SIM not working

rekhin — Sat, 17 Sep 2022 13:32:59 GMT

No I was already using it. When I logged into my account, it says account is active.

For the last 9 months I was outside Canada. But I was recharging it to stay my number active.

Re: SIM not working

Outdoorsman — Sat, 17 Sep 2022 13:41:00 GMT

@rekhin hi any more than 90 days suspended and your account is closed permanently , you will need a new sim and new account but if you can get into your account you should be able to make a manual payment,also did you see a reactivate button?

Re: SIM not working

rekhin — Sat, 17 Sep 2022 13:37:58 GMT

@Outdoorsman even though I was not using the sim, I recharged it to stay the number active. I logged into my account , and it says the account is active .

Re: SIM not working

Outdoorsman — Sat, 17 Sep 2022 13:40:27 GMT

@rekhin were you using another sim while you were away? if it is a samsung they sometimes get locked to the last provider you were with

Re: SIM not working

rekhin — Sat, 17 Sep 2022 13:43:20 GMT

@Outdoorsmanmine is iPhone 8 and I was using another sim , when I was outside Canada. But my another public mobile sim is still working when I inserted.

Re: SIM not working

Outdoorsman — Sat, 17 Sep 2022 13:46:44 GMT

@rekhin wrote:
@Outdoorsmanmine is iPhone 8 and I was using another sim , when I was outside Canada. But my another public mobile sim is still working when I inserted.

@rekhin ok well that is good at least it is not a phone issue so is it possible your sim is damaged? can you clean it and try to reinsert it in your phone

Re: SIM not working

rekhin — Sat, 17 Sep 2022 13:48:13 GMT

@Outdoorsman Ok I will try it again.

Re: SIM not working

Outdoorsman — Sat, 17 Sep 2022 13:49:19 GMT

@rekhin ok let us know we will figure something out 😀

Re: SIM not working

rekhin — Sat, 17 Sep 2022 13:51:22 GMT

@Outdoorsman Hi I cleaned the sim and it worked now. Thank you so much.

Re: SIM not working

Outdoorsman — Sat, 17 Sep 2022 13:53:03 GMT

@rekhin so glad to hear that have a great day!!