topic Re: Payment in Get Support

Payment

Marieosmond — Sat, 17 Sep 2022 07:15:06 GMT

Hello I want to change to 4g but I don't want to be double charged. I just made a payment for thus month so do I need to wait another month before the change will happen

Re: Payment

hTideFnow — Sat, 17 Sep 2022 07:26:42 GMT

@Marieosmond

you can change plan on next renewal date,

or open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. and ask them maybe they can credit to cover what you pay and them can be changed for you

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Payment

softech — Sat, 17 Sep 2022 12:53:11 GMT

@Marieosmond did you just made a payment to the old plan?

What you need to do is to make a change of plan using the option "Change on the next renewal'. With this option the change of plan will be on your next renewal date and so it won't double charge yo. (DO not click Change plan now if you don't want to start the plan immediately. With Change plan now, PM will charge you new plan amount immediately and start the new plan , but unused days on the old plan will be forfeited. )

Also I suggest you to load enough fund for the new plan. Even you are using Pre-Authroized payments, it is better to manually load enough fund for the new plan ahead of the renewal. This will assure a smooth plan change.