topic Re: Any Customer Service Agents working ? 36 Hours without service !! in Get Support

Any Customer Service Agents working ? 36 Hours without service !!

Justinloewen — Sat, 17 Sep 2022 04:39:33 GMT

Texting, data and incoming calls not working since my plan was changed yesterday.

I've sent 2 messages and opened 2 tickets without any acknowledgement.

Even a national outage, doesn't take this long to fix, WTH Public/Telus ?

Re: Any Customer Service Agents working ? 36 Hours without service !!

teridruar — Sat, 17 Sep 2022 04:46:27 GMT

I just upgraded my plan and it was renewed, but I have no service. Tried all the suggestions and still nothing. Sending in a ticket now. I hope this gets fixed right away.

Re: Any Customer Service Agents working ? 36 Hours without service !!

LeePublic — Sat, 17 Sep 2022 04:49:14 GMT

FYI, it might take up to 48 hours for a CSAgent to respond.

Re: Any Customer Service Agents working ? 36 Hours without service !!

BKNS27 — Sat, 17 Sep 2022 04:49:51 GMT

@Justinloewen

It sounds like there might be a Telus outage in your area.
Check map to be sure:

https://istheservicedowncanada.com/status/telus/map

I am surprised a CS_Agent didn’t get back to you sooner.

Re: Any Customer Service Agents working ? 36 Hours without service !!

Justinloewen — Sat, 17 Sep 2022 06:16:01 GMT

Unfortunately sounds like right away to them is 12-48 hours.

Switching to koodo in the morning if not resolved!

Re: Any Customer Service Agents working ? 36 Hours without service !!

hTideFnow — Sat, 17 Sep 2022 06:00:50 GMT

@Justinloewen

resend a private message to CS_Agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Any Customer Service Agents working ? 36 Hours without service !!

Luddite — Wed, 28 Sep 2022 18:31:13 GMT

@Justinloewen wrote:
Unfortunately sounds like right away to them is 12-48 hours.
Switching to koodo in the morning if not resolved!

@Justinloewen Hopefully you're back up. My research suggests no service guarantees 100% uptime. This was my solution: Solved: 100% SERVICE - Community (publicmobile.ca)