topic Add-ons in Get Support

Add-ons

travelbug — Sat, 17 Sep 2022 02:56:21 GMT

My US roaming data is not showing the useage.

Re: Add-ons

softech — Sat, 17 Sep 2022 03:01:54 GMT

With this new site, you likely still reading off the cached version, so what you are seeing might not be up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest info from the server and probably the roaming date usage as well

Re: Add-ons

hTideFnow — Sat, 17 Sep 2022 03:19:35 GMT

@travelbug

it's much better younot see it,, it's not working well if you pay for it get refund

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

go to walmart US to buy it sim US prepaid or from amazon ca.

Re: Add-ons

Kristowhy — Sat, 17 Sep 2022 03:39:09 GMT

@travelbug wrote:
My US roaming data is not showing the useage.

@travelbug As an aside.. I'm curious if your mobile data is actually working ok in the US and which carrier you are roaming with (TMobile or ATT) and the state. I assume that you have LTE connectivity with your data?