topic Re: ACTIVATION OF NEW SIM CARD in Get Support

ACTIVATION OF NEW SIM CARD

Ruba — Sat, 17 Sep 2022 02:00:15 GMT

hi there I losot my phone and now I need to activate my new Sim card the issue now is I can't access either email on my profile or receive SMS to receive the verification code. what should I do?

Re: ACTIVATION OF NEW SIM CARD

Outdoorsman — Sat, 17 Sep 2022 02:07:32 GMT

@Ruba hi if you forgot password or email

to change or reset your email

you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: ACTIVATION OF NEW SIM CARD

esjliv — Sat, 17 Sep 2022 02:08:17 GMT

@Ruba

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

But if having issues getting in to My Account to swap the card yourself, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Re: ACTIVATION OF NEW SIM CARD

hTideFnow — Sat, 17 Sep 2022 02:10:01 GMT

@Ruba

you cannot change your Account email address yourself. You have to open ticket with PM support and ask them to change it for you

At https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

have trouble with Chatbot: private message CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: ACTIVATION OF NEW SIM CARD

Ruba — Sat, 17 Sep 2022 02:23:04 GMT

Thank y'all ... I'm waiting the agents reply