topic Re: Data in Get Support

Data

sofxmala — Fri, 16 Sep 2022 21:34:10 GMT

Does anyone know why on my account it doesn’t show how much data I have used? I have 20gb of data but still says 0.00 used

Re: Data

hTideGnow — Fri, 16 Sep 2022 21:37:14 GMT

Hi @sofxmala because the My Account site has some cache or cookies issue

Please try to clear cache and relaunch browser

Or better, use Incognito/InPrivate mode to login to My Account. That would give you the real usage

Re: Data

hTideFnow — Fri, 16 Sep 2022 21:39:35 GMT

@sofxmala

reboot phone,

use different browser,open incognito mode,clear cache,cookie, try Login

Re: Data

Logan2021 — Fri, 16 Sep 2022 22:56:11 GMT

Trying a different browser would work. If you have two factor authentication and don't go through the process of authenticating, I've noticed it will not show the data usages (could be a glitch in the system). I would try there first.

Re: Data

esjliv — Fri, 16 Sep 2022 23:27:35 GMT

@sofxmala wrote:
Does anyone know why on my account it doesn’t show how much data I have used? I have 20gb of data but still says 0.00 used

Try calling 611 to check your data balance, and see if it matches what you show in My Account.

Click the circle with the arrow thingy to refresh what you are seeing while logged in.