topic Re: Data Stopped Working in Get Support

Data Stopped Working

jojo861 — Fri, 16 Sep 2022 21:00:35 GMT

Since last night the cellular data on my iPhone 8 has stopped working. I was on a $40 5gb plan and switched to a 1gb 25$ plan, which was successfully paid for last night. So far I have tried updating my phone to 15.7, changing my apn and even completing a network reset. I'm still able to use my SMS and call functions. Any help would be greatly appreciated! Thanks

Re: Data Stopped Working

hTideGnow — Fri, 16 Sep 2022 19:44:06 GMT

HI @jojo861 many people with plan change on renewal has problem since yesterday. Please open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Stopped Working

dust2dust — Fri, 16 Sep 2022 19:44:44 GMT

There's currently a trend of people losing service after changing their plan. But you seem to be getting some service. Are you sure texting isn't through imessage and on wifi? SMS would be standard cell. And may not work. But your calling, is that both in and out?

Re: Data Stopped Working

hTideFnow — Fri, 16 Sep 2022 19:47:11 GMT

@jojo861

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response

Re: Data Stopped Working

dust2dust — Fri, 16 Sep 2022 19:50:42 GMT

@hTideFnow- So you're quite new here. Let alone saying the same thing well after somebody has already said it, but the customer chose a solution already (very quickly) before you posted. Not really necessary to say the same thing as the chosen solution.

Re: Data Stopped Working

hTideGnow — Fri, 16 Sep 2022 19:55:03 GMT

@dust2dust wrote:
@hTideFnow- So you're quite new here.

just this latest account is quite new

and how hard to write something of your own ? she needs to "modify" from the Best ?

Re: Data Stopped Working

dust2dust — Fri, 16 Sep 2022 19:58:54 GMT

@hTideGnow- Everything here belongs to the company. To give credit is always nice but a modification makes it theirs.