topic Re: Plan incorrect and data usage in Get Support

Plan incorrect and data usage

MFBODD — Fri, 16 Sep 2022 17:37:36 GMT

Hello

I received a text that I've used 75% of my plan data but I've only 1 week into this current cycle. It's possible I had my wifi off too much, but it's odd. When I check the status on the public mobile site it references my old plan that I changed 2 months ago, not my current plan which is faster and with an extra gig per month.

It shows I used 75% of what I used to have but I increased my gigs. Help!

Re: Plan incorrect and data usage

dust2dust — Fri, 16 Sep 2022 17:40:26 GMT

Click the little spinner refresh icons lower down to see if updated data shows up. The site is terrible at caching.

Re: Plan incorrect and data usage

hairbag1 — Fri, 16 Sep 2022 17:54:30 GMT

Re: Plan incorrect and data usage

Padungsak — Fri, 16 Sep 2022 18:01:48 GMT

This happened to me on my iPad, and it confused me as I was receiving notifications that I was at 75 and 95% yet when I logged on to my account it showed no usage. And hitting the refresh button didn’t work. So, i logged on to my PC and went to my account..my current plan and usage were correct and current, whereas my iPad showed my old plan and no usage.

Re: Plan incorrect and data usage

dust2dust — Fri, 16 Sep 2022 18:03:57 GMT

@Padungsak- You mean you clicked on those lower refresh icons? The other option is to use incognito or whatever it's called in apple-speak in the browser.

Re: Plan incorrect and data usage

dabr — Fri, 16 Sep 2022 18:10:59 GMT

@dust2dust wrote:
@Padungsak- You mean you clicked on those lower refresh icons? The other option is to use incognito or whatever it's called in apple-speak in the browser.

I've seen the term "InPrivate" mode mentioned often by another user, could be what apple uses as I believe that user has an apple device.

Re: Plan incorrect and data usage

computergeek541 — Fri, 16 Sep 2022 18:13:37 GMT

@dabr wrote:
@dust2dust wrote:
@Padungsak- You mean you clicked on those lower refresh icons? The other option is to use incognito or whatever it's called in apple-speak in the browser.
I've seen the term "InPrivate" mode mentioned often by another user, could be what apple uses as I believe that user has an apple device.

InPrivate is the term that Microsoft uses for Edge.

Re: Plan incorrect and data usage

dust2dust — Fri, 16 Sep 2022 18:18:23 GMT

@dabr- I think I'll switch my wording to "private" mode. Incognito is bit much to type and is only used in Chrome. Samsung says Secret. Private seems generic enough.

Re: Plan incorrect and data usage

hTideGnow — Fri, 16 Sep 2022 18:21:02 GMT

@dust2dust wrote:
@dabr- I think I'll switch my wording to "private" mode. Incognito is bit much to type and is only used in Chrome. Samsung says Secret. Private seems generic enough.

HI @dust2dust but maybe more people will appreciate your "private" mode. Safari calls it Private Window. 🙂

Yes, can't they all agree on one term. Everyone try to come up with fancy names of their own

Re: Plan incorrect and data usage

dabr — Fri, 16 Sep 2022 18:22:20 GMT

@dust2dust Yes private mode would suffice for all. Plus FF uses private too. I just got into the habit of using incognito but might switch to private too, lol..

@computergeek541 thanks for the clarification, haven't used Edge, so wasn't aware of that.

Re: Plan incorrect and data usage

hTideFnow — Fri, 16 Sep 2022 19:26:33 GMT

@MFBODD

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.