topic Re: Phone Number Setup in Get Support

Phone Number Setup

HeYuzhen — Fri, 16 Sep 2022 19:13:33 GMT

Hello, I need help setting up a phone number after inserting a sim card from public mobile

Re: Phone Number Setup

RossN — Fri, 16 Sep 2022 19:15:46 GMT

@HeYuzhen hi are you activating a sim,and porting a nimber?

Re: Phone Number Setup

HeYuzhen — Fri, 16 Sep 2022 19:16:25 GMT

I believe that I would be activating a sim

Re: Phone Number Setup

RossN — Fri, 16 Sep 2022 19:18:34 GMT

@HeYuzhen ok are you porting a number fron another provider or taking a new number?

Re: Phone Number Setup

softech — Fri, 16 Sep 2022 19:18:47 GMT

@HeYuzhen did you activate via activate.publicmobile.ca ? during the activation process, you will be given a choice to pick a new number or port in from another provider

If you already completed that, can you make calls? or is it showing it connected to PM network? Any error on top of the screen?

Re: Phone Number Setup

dabr — Fri, 16 Sep 2022 19:19:05 GMT

@HeYuzhen So have you actually gone through the activation process because you would have a chance to get a new PM number during that process, I'm sure?

Here's a link to activate a new account if you have your PM SIM:

https://activate.publicmobile.ca/

Re: Phone Number Setup

hTideFnow — Fri, 16 Sep 2022 19:33:25 GMT

@HeYuzhen

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437