topic Re: No calls/text/data after plan renewal in Get Support

No calls/text/data after plan renewal

kolasimus — Fri, 16 Sep 2022 15:20:38 GMT

My plan was changed this morning. Now I have no service at all. Phone connected to PM network, but doesn't work. Anyone who tried to call me, had a message that my number is not working. Cant text or receive text. No internet at all. Only thing, I can call with No caller ID. reset everything, tried phone on/of, sim card to another device, nothing works. Submitted several tickets, no answer.

Re: No calls/text/data after plan renewal

hTideGnow — Fri, 16 Sep 2022 15:30:40 GMT

HI @kolasimus did you request a plan change for this renewal.

Many experience renewal problem if they also scheduled a plan change. Open ticket with CS agent and they can resolve it quickly:

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No calls/text/data after plan renewal

kolasimus — Fri, 16 Sep 2022 15:35:27 GMT

Submitted already, no response. Need phone for work purposes today, not next month. Going to switch to another provider.

Re: No calls/text/data after plan renewal

Meow — Fri, 16 Sep 2022 15:41:24 GMT

@kolasimus wrote:
Submitted already, no response. Need phone for work purposes today, not next month. Going to switch to another provider.

It might take from minutes to few hours for agent to respond. Please be patient. Every provider has some issues from time to time. This issue has not occurred since long time ago.

Even with different provider with live support you might get response 'We are working on it...'.

Re: No calls/text/data after plan renewal

ericmody — Fri, 16 Sep 2022 16:37:11 GMT

Same exact problem! Help - I depend on my phone for work!

Re: No calls/text/data after plan renewal

hTideGnow — Fri, 16 Sep 2022 16:39:07 GMT

HI @ericmody

Please open ticket with CS agent.

Re: No calls/text/data after plan renewal

ChrisSteeves98 — Fri, 16 Sep 2022 16:53:11 GMT

I went to bell....

Re: No calls/text/data after plan renewal

ChrisSteeves98 — Fri, 16 Sep 2022 16:54:21 GMT

I have been waiting for 7 hours for a response...unacceptable

Re: No calls/text/data after plan renewal

ChrisSteeves98 — Fri, 16 Sep 2022 16:54:50 GMT

ticket does nothing when they fail to respond

Re: No calls/text/data after plan renewal

kolasimus — Fri, 16 Sep 2022 16:56:30 GMT

At least they will respond

Re: No calls/text/data after plan renewal

ericmody — Fri, 16 Sep 2022 16:57:42 GMT

I did - 35 minutes ago - nothing - I am getting desperate _ I am expecting a life changing phone call and I have been with PM for 4 years!

Re: No calls/text/data after plan renewal

ericmody — Fri, 16 Sep 2022 17:00:29 GMT

I did - nothing!

Re: No calls/text/data after plan renewal

computergeek541 — Fri, 16 Sep 2022 17:00:58 GMT

@ericmody wrote:
I did - 35 minutes ago - nothing - I am getting desperate _ I am expecting a life changing phone call and I have been with PM for 4 years!

Sorry, but all you can do is wait for the response. It could be a few minutes, or it could be longer, hopefully not longer than a few hours.

Re: No calls/text/data after plan renewal

kolasimus — Fri, 16 Sep 2022 17:10:05 GMT

Yeah, wait for it, they may fix it, or maybe not. Anyway, I've been loyal customer for more than 5 years. Cause of this "awesome" service, I'm leaving. Have to work tomorrow, today was ruined. Who going to compensate my additional work day? Of course noone, it's all on my own expense. Have to call bank to cancel payments to PM, cause there is no doubt, noone will bother about making refund. Looks like they have more important things to do, than dealing with silly customers. And again, "thanks" to customer service and tech support.

Re: No calls/text/data after plan renewal

dust2dust — Fri, 16 Sep 2022 17:15:47 GMT

@kolasimus- I can not blame you. If I didn't have a balance I would be looking elsewhere. This place has hit the bottom of the barrel. Appalling.

Re: No calls/text/data after plan renewal

ChrisSteeves98 — Fri, 16 Sep 2022 17:24:41 GMT

i have a balance...$50.00 I will not get reimbursed but to stay is more of an expense....so i iwll cut my losses and delete my Credit Card info...

Re: No calls/text/data after plan renewal

dust2dust — Fri, 16 Sep 2022 17:31:03 GMT

@ChrisSteeves98- Unfortunately, nor is there a method to remove the card. I thought you ported out? I would just chargeback the most recent charges. The company needs to feel some pain.

Re: No calls/text/data after plan renewal

ChrisSteeves98 — Fri, 16 Sep 2022 17:40:32 GMT

I did port out.....and i contacted my credit card company....disputed my charges - I will get those refunded but the $50 voucher will be taken as a loss

Re: No calls/text/data after plan renewal

ChrisSteeves98 — Fri, 16 Sep 2022 17:42:46 GMT

same as me....NOTHING

Re: No calls/text/data after plan renewal

dust2dust — Fri, 16 Sep 2022 17:46:30 GMT

@ChrisSteeves98- ok I read your other thread. The most recent credit card charge is reasonable to chargeback. I would say the prior one not, in case you're thinking of that. Yeah sucks with the vouchers. When they ever catch up to you I wonder if it would be decent of them to credit you back those vouchers. Not likely. But who knows.