topic Re: Plan change without notice? in Get Support

Plan change without notice?

jamalbrown4321 — Fri, 16 Sep 2022 18:28:30 GMT

I used to have a plan with 8g of data and i just noticed it had switched to 4.5g of data without any email or anything, was always wondering why i started running out so fast, tried submitting a ticket but it keeps giving me a login error so here i am, are they allowed to just change it up without notice? may have to change service providers the customer service is terrible, impossible to get in contact with a human i don’t want to speak to a robot and get automatic response emails

Re: Plan change without notice?

hTideGnow — Fri, 16 Sep 2022 18:31:09 GMT

HI@jamalbrown4321 did you just with some activation bonus? Some 2GB or 3GB data bonus are only for 12 months or so.

Also, if you ever made a plan change, those activation bonus will be gone as well

And , are you on $40 plan? that comes with 5GB data, not 4.5. We no longer need to have PreAuthorized payments enabled to get the extra 500Mb data

Re: Plan change without notice?

dust2dust — Fri, 16 Sep 2022 18:33:53 GMT

Is this becoming yet another thing around here? Second one with maybe this issue. I'm going to have a look at mine.

Click on the little spinner refresh icons lower down to check for any updates. Or use private mode.

@hTideGnow- From 8 gigs?!

Re: Plan change without notice?

jamalbrown4321 — Fri, 16 Sep 2022 18:35:26 GMT

it’s funny you say that there’s no 4.5g plan cause i just went looking and i’m paying for a 4.5g plan for $40 when the $40 plan is 5g, makes no sense

Re: Plan change without notice?

dabr — Fri, 16 Sep 2022 18:35:43 GMT

@jamalbrown4321 You're the second person that I've seen mentioning a plan changed without you doing today. Could be the start of another (serious) glitch in the system. I think you should submit ticket via chatbot or send a private message about the plan change if that's what you see in your account.

Here's couple of links:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent (private message): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Plan change without notice?

dust2dust — Fri, 16 Sep 2022 18:45:12 GMT

@jamalbrown4321- There used to be a $40 4.5+.5 autopay plan. When did you get the 8gb plan?

Re: Plan change without notice?

hTideGnow — Fri, 16 Sep 2022 18:59:01 GMT

HI @dust2dust I remember they had 3GB promo before , isn't it.? if it is 8GB to 5GB, it make sense. And remember there are some in-store promos from Klink or so

of course, I wonder why it is 4.5 GB showing on Plan details. It should be 5Gb, isn't it?

Re: Plan change without notice?

hTideFnow — Fri, 16 Sep 2022 19:25:19 GMT

@jamalbrown4321

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Plan change without notice?

JL9 — Fri, 16 Sep 2022 21:10:08 GMT

Oh geez I hope not, I had a little glitch on my renewal overnight, usually it is all automatic and I just top up my balance a few days before renewal and it automatically does it, I noticed signing in early this morning it was showing not active and had the big banner and button to reactivate even though the full payment was in my account, so I essentially had to manually do it this time and everything otherwise went off without a hitch, don't like seeing all these issue tbh

Re: Plan change without notice?

esjliv — Sat, 17 Sep 2022 00:41:50 GMT

@dust2dust wrote:
@jamalbrown4321- There used to be a $40 4.5+.5 autopay plan. When did you get the 8gb plan?

I was thinking something similar @dust2dust . Are some plans that are no longer available in the current offerings being affected somehow?

@jamalbrown4321 your community data is new, but do you mind sharing your activation date (or better yet the date you started this plan, if you know). Even approximate with month/year may be helpful for curious minds.

Re: Plan change without notice?

esjliv — Sat, 17 Sep 2022 00:45:58 GMT

@JL9 wrote:
Oh geez I hope not, I had a little glitch on my renewal overnight, usually it is all automatic and I just top up my balance a few days before renewal and it automatically does it, I noticed signing in early this morning it was showing not active and had the big banner and button to reactivate even though the full payment was in my account, so I essentially had to manually do it this time and everything otherwise went off without a hitch, don't like seeing all these issue tbh

That big Suspended banner still happens on the mornings of our renewal @JL9 . But are you saying you lose services too, 'cause that shouldn't happen.

Re: Plan change without notice?

computergeek541 — Sat, 17 Sep 2022 03:38:18 GMT

@dust2dust wrote:
@jamalbrown4321- There used to be a $40 4.5+.5 autopay plan. When did you get the 8gb plan?

Public Mobile has modified the $40 plan a few times. There was also a 4.0 +0.5GB plan at one point, and I believe a short-lived 2.5GB plan at $40 that didn't last (lkely because nobody wanted it as the plan had been made much worse at that time).

Re: Plan change without notice?

JL9 — Sat, 17 Sep 2022 03:57:28 GMT

No luckily I didn't - I haven't seen it before, at least not the reactivate button when the funds were already in there - usually it is one of those ignore if paid type things