topic LOGIN ISSUE in Get Support

LOGIN ISSUE

haipham48741 — Fri, 16 Sep 2022 14:46:00 GMT

I've been trying to pay off my account so my number can be unsuspended and I'm having trouble logging in. I know my account email and the password but it asks for verification from an email i have no access to. ive been at this for a good day now and im still waiting on a customer service agent. anyone know any way for me to unsuspend my phone number without having to go into my account. I tried *611 and tried getting them to take a payment but my C/C is probably not up-to-date. Would getting a voucher be easier? Where can I get one? I'm located in Toronto, CA. Thanks :))

Re: LOGIN ISSUE

softech — Fri, 16 Sep 2022 14:47:58 GMT

@haipham48741 you really have to wait for PM support to reply. How long since you have opened your ticket? Open another one again if it has been over 4 hours.

And you checked your Community inbox and really no reply from them?

Re: LOGIN ISSUE

haipham48741 — Fri, 16 Sep 2022 14:51:17 GMT

i opened my first ticket yesterday around noon. i have sent another one and yes i have checked my inbox. when i had any issues before, they would get back to me within an hour so im not sure what to do except wait i guess?

Re: LOGIN ISSUE

esjliv — Sat, 17 Sep 2022 01:24:51 GMT

Hopefully, you received help your your account @haipham48741 and managed to reactivate your account.

In the unfortunate event you did not yet, obtain a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher