topic Re: Wrong person in Get Support

Wrong person

AFAppleton10 — Sun, 18 Sep 2022 15:02:32 GMT

When I called the number . Someone else is answering . I check the number and it’s correct .
I use the phone to call my landline phone. The same number shows on the call display .

Re: Wrong person

RossN — Fri, 16 Sep 2022 00:16:37 GMT

@AFAppleton10 hi did you just activate an account with a new number ,it is possible the number that was given to you is already being used by someone else,if that is the case go into your self serve and pick another number from the list just go into profile

Re: Wrong person

hTideFnow — Fri, 16 Sep 2022 00:20:18 GMT

@AFAppleton10

if new number go Login profile and change number

if want to open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Wrong person

hTideGnow — Fri, 16 Sep 2022 00:20:42 GMT

HI @AFAppleton10 you are newly activated member and you picked new number?

Yes, it is a a popular glitch for PM, they sometime will let you choose some numbers already belonged to others. Of course, you cannot steal their numbers. so, you will have to login to My Account, go to Profile page and then change Phone number and pick a new one.