topic Re: Phone plan not working in Get Support

Phone plan not working

elishajonesy — Thu, 15 Sep 2022 23:21:25 GMT

I just renewed my phone plan for this month.
I have made my payment, and it went through. As well as on my account it says it is activated. But it is not working on my phone. I cannot text, call, or use my data.
I have used the question bot, which has led me to “request for a ticket” to get help. But it’s been hours. Anyone have any suggestions? Sadly the don’t give refunds on purchases which is ridiculous if the plan is not working.

Re: Phone plan not working

hTideGnow — Thu, 15 Sep 2022 23:24:58 GMT

HI @elishajonesy there could be some renewal as well as plan change problem today. Many posts about that.

But try to reboot the phone once. Reseat the sim card

if that do not help , Please open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Phone plan not working

dust2dust — Thu, 15 Sep 2022 23:24:43 GMT

Your reply in another thread said you did a plan change. There seems to be a trending problem with that these last couple days. All you can do is wait for the support people to get back to you. Look for a red number above the envelope next to your balloon avatar.

Re: Phone plan not working

hTideGnow — Thu, 15 Sep 2022 23:28:07 GMT

Oh, this has a plan change involved. So, it's plan change causes the problem and not a regular renewal

Re: Phone plan not working

elishajonesy — Thu, 15 Sep 2022 23:30:07 GMT

Yes phone plan change, I forgot to add that in!

Re: Phone plan not working

elishajonesy — Thu, 15 Sep 2022 23:35:19 GMT

I’ve requested the “ticket” 3 times in the past 6 hours. Still nothing.
Not sure how long it usually takes for them to get back.

Re: Phone plan not working

BKNS27 — Thu, 15 Sep 2022 23:43:27 GMT

@elishajonesy

Since you created 3 tickets. In the future, you can also private message a CS_Agent.

Re: Phone plan not working

computergeek541 — Thu, 15 Sep 2022 23:45:07 GMT