topic Re: Data & texting not working in Get Support

Data & texting not working

Nessie01 — Thu, 15 Sep 2022 22:21:59 GMT

I switched plans with public mobile the day before renewal. Today my Data & texting is not working. I've tried restarting my phone, removing SIM card & putting back in. Also tried resetting the network. Nothing is working. Just wondering if anyone knows how to fix this. Thanks

Re: Data & texting not working

dust2dust — Thu, 15 Sep 2022 22:24:10 GMT

This has been a trending problem the last couple days. You'll need to contact the support people using the chatbot link down below.

Re: Data & texting not working

hTideFnow — Thu, 15 Sep 2022 22:29:37 GMT

@Nessie01

reset network and check APN setting and reboot phone,

still not fix it, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Data & texting not working

softech — Thu, 15 Sep 2022 22:34:12 GMT

@Nessie01 there has been many issues like this today, they seems all caused by the plan change problem.

One post said it got resolved quickly by PM Support. So, pleease open ticket with them and hopefully a quick resolution.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:43:21 GMT

I am having the same issue

Re: Data & texting not working

dust2dust — Thu, 15 Sep 2022 22:45:00 GMT

@tahabhagat786- Another vote for this problem. Did you contact support as above?

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:46:20 GMT

Yes I did, there is no response

Re: Data & texting not working

softech — Thu, 15 Sep 2022 22:47:24 GMT

@tahabhagat786 wrote:
Yes I did, there is no response

@tahabhagat786 how long has that been?

check your community inbox on the top right and see if they replied

If not, message them again if it is over 2 hours

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:48:47 GMT

It has been 2 days now. Why has public mobile complicated things for customers?

Re: Data & texting not working

dust2dust — Thu, 15 Sep 2022 22:48:59 GMT

@tahabhagat786- I suspect they're backlogged with the number of people having this problem. We're seeing some of them coming here but we don't know how many are going straight to support. Watch for a red number above the little envelope icon next to your sim avatar upper right.

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:49:33 GMT

I was also charged twice. There are other providers in market providing much better and cheaper service

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:50:22 GMT

How do I open a ticket?

Please send the link

Re: Data & texting not working

softech — Thu, 15 Sep 2022 22:51:04 GMT

@tahabhagat786 wrote:
It has been 2 days now. Why has public mobile complicated things for customers?

@tahabhagat786 2 days? but our original post said "Today my Data & texting is not working" ???

Anyway, if it has been 2 days, open another ticket , likely the old one was missed

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:52:28 GMT

How do I open the ticket?

I did it in soo many different windows that I am confused which one you are talking about

Please help

Re: Data & texting not working

dust2dust — Thu, 15 Sep 2022 22:53:03 GMT

@tahabhagat786- Did you set the plan change for your renewal or changing it "now"?

Telus/Public haven't complicated things. They're just extremely poor quality control and testing of things they change. Grade school incompetence. When the service works, it works fine. If it ain't broke, don't fix it. And all that. But here you are.

Re: Data & texting not working

hTideFnow — Thu, 15 Sep 2022 22:53:23 GMT

@tahabhagat786

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Data & texting not working

softech — Thu, 15 Sep 2022 22:54:32 GMT

@tahabhagat786 wrote:
How do I open the ticket?
I did it in soo many different windows that I am confused which one you are talking about
Please help

@tahabhagat786 if you are confused with the ticket opening system , just message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 22:54:52 GMT

I did both of it- "next renewal" and "now" thinking that maybe my previous one didn't go through

They charged me twice and the network still doesn't work

Re: Data & texting not working

dust2dust — Thu, 15 Sep 2022 22:56:49 GMT

@tahabhagat786- Yes unfortunately the system did as it was told. But with the way it is and the terrible caching it does, this is an effect. All roads lead to the support people.

Re: Data & texting not working

tahabhagat786 — Thu, 15 Sep 2022 23:16:47 GMT

Must say, it is a very poor system