topic Re: activation issue in Get Support

activation issue

ekart — Thu, 15 Sep 2022 21:25:37 GMT

port from Bell, nothing working that around one hour how to line work

Re: activation issue

hTideGnow — Thu, 15 Sep 2022 21:28:02 GMT

HI @ekart did you get a text from Bell to ask for you to approve the porting? did you reply YES within 90 mins?

if you already pull the Bell sim off the phone, put it back in, you still have time to reply the text , it still within 90 mins if you only requested the porting an hour ago

Let us know if you see the text after you put the Bell sim card back

Re: activation issue

ekart — Thu, 15 Sep 2022 21:30:24 GMT

no i am not getting any text but i take out Bell sim

Re: activation issue

hTideFnow — Thu, 15 Sep 2022 21:31:14 GMT

@ekart

send a private message to CS_Agent

Re: activation issue

hTideGnow — Thu, 15 Sep 2022 21:31:45 GMT

HI @ekart Put the Bell sim card back to a phone and see if you get the text. Reply YES to the text. You might still have time within the 90 mins

Re: activation issue

Outdoorsman — Thu, 15 Sep 2022 21:32:07 GMT

@ekart hi nothing working at all? not even outgoing calls or text or data?

Re: activation issue

ekart — Thu, 15 Sep 2022 21:33:13 GMT

nothing work

Re: activation issue

ekart — Thu, 15 Sep 2022 21:34:08 GMT

puting back but no text

Re: activation issue

Outdoorsman — Thu, 15 Sep 2022 21:35:29 GMT

@ekart ok are you getting any messages like network sim locked I'm wondering if it is locked to bell

Re: activation issue

hTideGnow — Thu, 15 Sep 2022 21:35:32 GMT

HI @ekart

wait for 10 mins, the text might come

When you have the PM sim in the phone, can you at least make outbound calls ?

Re: activation issue

ekart — Thu, 15 Sep 2022 21:45:54 GMT

non

device unlocked

Re: activation issue

ekart — Thu, 15 Sep 2022 21:47:03 GMT

Bell sim is working but not getting any text

Re: activation issue

hTideGnow — Thu, 15 Sep 2022 21:48:03 GMT

Hi @ekart when you put the Bell sim back into the phone, it is fully functional , right?

Maybe it is time to call PM porting department, they can provide you update and can advise what to do next.. Please check your inbox for the number

Re: activation issue

BKNS27 — Thu, 15 Sep 2022 22:08:06 GMT

@ekart

It sounds like the porting was not completed because you didn’t get/reply to the text with the Bell SIM in your phone.

Just call the Porting Department @hTideGnow pm.

Re: activation issue

ekart — Thu, 15 Sep 2022 22:24:32 GMT