topic Re: Voucher in Get Support

Voucher

Teena70 — Thu, 15 Sep 2022 18:54:28 GMT

Voucher isn't working

Re: Voucher

dabr — Thu, 15 Sep 2022 18:57:43 GMT

@Teena70 Have you tried adding by dialing 611? You may also need to keep trying over the next several hours as some vouchers can take upto 24 hours to become active.

Re: Voucher

dust2dust — Thu, 15 Sep 2022 18:59:42 GMT

Where did you get it? When did you get it? Try again in another hour. Only try twice. If it still doesn't work then you might need to wait overnight if you just got it. Or contact the support people and have them enter it in.

Re: Voucher

dabr — Thu, 15 Sep 2022 19:02:56 GMT

@Teena70 I think @dust2dust suggestion to ask CSA's to add it would be a better idea than waiting several hours.

Here's couple of links to ask for assistance. First try chatbot or try sending a private message to CS_Agent:

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Voucher

computergeek541 — Thu, 15 Sep 2022 21:03:38 GMT

No need to repeat