topic Account suspended in Get Support

Account suspended

j_mccready — Thu, 15 Sep 2022 16:32:11 GMT

I have autopay set up on my account and have never had a issue before but today I got a text saying my account was suspended. There was money in my account and when I checked nothing had come out. I have since made a payment manually and my account is active again. No issues there, just wondering why this happened so I can avoid it in the future. I also want to make sure autopay won't still come out and double charge my account

Re: Account suspended

will13am — Thu, 15 Sep 2022 16:35:28 GMT

@j_mccready , I have seen customers report from time to time that auto pay fails. You might have experienced on of these spurious failures. As for workarounds to keep the account from going into suspension on auto pay failure is to manually top up prior to renewal.

Re: Account suspended

j_mccready — Thu, 15 Sep 2022 16:38:20 GMT

Thank you that helps, if I do this autopay won't still come out?

Re: Account suspended

BKNS27 — Thu, 15 Sep 2022 16:38:46 GMT

@j_mccready

Sometimes there is a glitch in the AutoPay system and for some reason it turns off.

If not, just enable this feature.

Re: Account suspended

dust2dust — Thu, 15 Sep 2022 16:44:54 GMT

@j_mccready wrote:
Thank you that helps, if I do this autopay won't still come out?

If it were to then the extra amount can just be used for your next renewal. There's a possibility that the autopay is late today.