topic Re: account lock in Get Support

account lock

Gladys1834 — Fri, 09 Sep 2022 23:48:55 GMT

I am trying to log into my account and I had to reset the password I did it and still I can not login and it locked me out

It is a person that I can talk I am trying to change my credit card and review my account balance

Gladys

Re: account lock

Alexandf — Fri, 09 Sep 2022 23:52:30 GMT

@Gladys1834

you cannot reset passowrd your Account yourself. You have to open ticket with PM support and ask them to reset passowrd it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

Re: account lock

dust2dust — Fri, 09 Sep 2022 23:53:06 GMT

Wait another hour and try again. Use a different browser or even device or try incognito mode. You can hear your balance by calling 611.

@Alexandf- I know you're new here but it's important to read the question properly. The customer didn't mention changing email.

Re: account lock

RossN — Fri, 09 Sep 2022 23:51:27 GMT

@Gladys1834 hi if you tried to reset your password and email with no luck

you need to contact a customer service agent they will help reset/change your account email they can help update cc for you also

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: account lock

Matt13 — Thu, 15 Sep 2022 16:19:09 GMT

I as well, can’t use my phone so that leaves me a little frustrated, Matt

Re: account lock

CS_Agent — Thu, 15 Sep 2022 16:31:12 GMT

Hello Gladys1834,

Thank you for contacting the Public Mobile Team and for bringing this matter to our attention.
My name is Edmund and I'm happy to assist you today but I as you know, i have to access your account, so please confirm:

- Your phone number
- Your 4 digits security PIN.

I look forward to your reply,

Kind Regards,

Edmund
Public Mobile Customer Support Agent

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message

Re: account lock

dust2dust — Thu, 15 Sep 2022 16:35:28 GMT

6 days later!!?? @Gladys1834 - Don't reply here. Only in private messaging...if you haven't figured it out yet or left in disgust.

Re: account lock

computergeek541 — Thu, 15 Sep 2022 17:29:56 GMT

@CS_Agent wrote:
Hello Gladys1834,

Thank you for contacting the Public Mobile Team and for bringing this matter to our attention.
My name is Edmund and I'm happy to assist you today but I as you know, i have to access your account, so please confirm:

- Your phone number
- Your 4 digits security PIN.

I look forward to your reply,

Kind Regards,

Edmund
Public Mobile Customer Support Agent

NOTE: Do not reply to this email address: community-notifications@publicmobile.ca. Please log into the Community and reply via Private Message

@Edmund_P

Was the above message supposed to be sent in private to the customer?