topic Re: Wrong plan in Get Support

Wrong plan

bingandco — Thu, 15 Sep 2022 14:19:26 GMT

Cannot make customer service work for me.

My problem:
- thought I upgraded my service to 4G speed 20 Gigs data, from 3G speed and 10.5 Gigs data
- see that now plan is 4G speed and 4 Gigs data, wrong
- wanted 4G speed and 20 Gigs of data.

What do I do to change this error?
Do I need a new sim card for the 4G speed?

Re: Wrong plan

mimmo — Thu, 15 Sep 2022 14:22:41 GMT

You can try contacting customer service and see if they will do the plan change for you as a one time exception make sure if there is a difference in plan costs that the balance is in available funds.

Click chatbot on footer to start a ticket

Re: Wrong plan

Outdoorsman — Thu, 15 Sep 2022 14:47:08 GMT

@bingandco

Hi you need a customer service agent to help fix the issue

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Wrong plan

JL9 — Thu, 15 Sep 2022 15:16:06 GMT

This is the way to go, under the circumstances and if you just made the change they can probably resolve this for you, and you would just pay the 13.75 difference. Worst case if they say it cannot be done (which I don't anticipate) you could change it to the 20 GB plan now but just set it for next renewal date, so you will lock in the plan without taking a hit $$ wise

Re: Wrong plan

hTideFnow — Thu, 15 Sep 2022 20:54:31 GMT

@bingandco

use different browser,open incognito mode,clear cache,cookie, try Login check it

if same issue, open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Wrong plan

bingandco — Fri, 23 Sep 2022 21:48:24 GMT

Still find the app very hard to navigate.

Followed all the steps, ran into a road block at every turn.

Only after hours of trying did I stumble on away to be heard.

Was ordering 20G data at 4G (my intent) got 4G data at 4G, end of story.

There is no where on this app where you can quickly correct an error.

VERY FRUSTRATING....... .... ... ..... ..