topic Re: Not receiving password reset link. in Get Support

Not receiving password reset link.

willmountain90 — Wed, 14 Sep 2022 20:04:18 GMT

Hey there, I've requested multiple password resets to cancel my plan and can't get an email to reset my password and my saved password doesn't work.

Thanks

Re: Not receiving password reset link.

dabr — Wed, 14 Sep 2022 20:16:13 GMT

@willmountain90 Submit a ticket via chatbot for customer support here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Or send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their response will appear in the message box top right of your screen.

Porting out your number will automatically close your account but if you want to remove any payment card, then you need customer service for that.

Re: Not receiving password reset link.

Logan2021 — Thu, 15 Sep 2022 04:21:57 GMT

Sometimes it may be in the junk folder. Have you checked there? I've had some password reset links sent there.

Re: Not receiving password reset link.

willmountain90 — Thu, 15 Sep 2022 14:51:05 GMT

Nope!

Re: Not receiving password reset link.

dust2dust — Thu, 15 Sep 2022 14:55:29 GMT

Since you're back...what recording do you get when you dial 611? If you know your 4 digit account pin then you can use it to turn off autopay. You can also hear your renewal date and then pause your credit card the evening before until mid-day of that day. That will not let it renew and go into suspension. Then after 90 days the account will die.