topic Re: Request credit in Get Support

Request credit

tasha_pm — Thu, 15 Sep 2022 13:25:15 GMT

Is there a way I can contact someone at Public Mobile to request a credit? I purchased the data and talk/text add ons for the US but for some reason it didn’t work - I had no service. So, not only did I incur the cost of the add ons, but also roaming charges when I was trying to figure it out.

Thanks.

Re: Request credit

softech — Thu, 15 Sep 2022 13:09:47 GMT

@tasha_pm yes, you definitely can contact them for a credit. PM support are fair and they usually would try to work out something in such case. Please open ticket with PM Support using one of the 2 ways below:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Request credit

Outdoorsman — Thu, 15 Sep 2022 13:09:53 GMT

@tasha_pm

hi I don't know how you could incur roaming charges since this is a prepaid service,none the less to contact a cs agent for refund or credit you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Request credit

dust2dust — Thu, 15 Sep 2022 14:34:48 GMT

Yes where are you seeing these roaming charges? Spent out of your credit card? Deducted from your balance here? Autopay'ed from here?

You're the second one I've heard of this possibility.

Re: Request credit

computergeek541 — Thu, 15 Sep 2022 20:59:42 GMT

Another member already said that 8 hours ago