topic Re: If data is turned off how am I using data? in Get Support

If data is turned off how am I using data?

johnpublic — Tue, 16 Aug 2022 12:32:37 GMT

If data is turned off how am I using data? my account just renewed and I had my data off how did I use data

Re: If data is turned off how am I using data?

softech — Tue, 16 Aug 2022 12:37:47 GMT

@johnpublic Data enabling is something on the device.

On android:

Usually you just pull down the menu from top and there is a toggle button to enable or disable

https://www.samsung.com/uk/support/mobile-devices/how-do-i-enable-or-disable-mobile-data/

On iPhone:

https://support.apple.com/en-ca/HT201299

Re: If data is turned off how am I using data?

MrSpock — Tue, 16 Aug 2022 13:01:10 GMT

@johnpublic hi how much data are we talking about? is it 5 mb if so that is just a buffer you didn't really use it also if it's more make sure wi fi assist is not enabled

Re: If data is turned off how am I using data?

softech — Tue, 16 Aug 2022 13:03:29 GMT

Thanks @MrSpock I think I missed OP's question

@johnpublic Another thing, what you are seeing on My Account could be cached. So, to confirm you see the latest update of the usage, please use Incognito mode or try to use a completely different browser (Edge/Firefox/Chrome)

Re: If data is turned off how am I using data?

Dunkman — Tue, 16 Aug 2022 13:09:25 GMT

@johnpublic

How much data was used? There is a small data buffer of 5 mb used when a plan renews overnight (even though data was not used). If you turn your data on/off. That data used should also change in your PM data tracker. It is a known issue, but should not affect your data incorrectly being used up.

Re: If data is turned off how am I using data?

Meow — Tue, 16 Aug 2022 13:43:24 GMT

PM will use minuscule amount of data on daily basis for its own purpose but it will returned to you next day.

How much data you are talking about.

Re: If data is turned off how am I using data?

johnpublic — Mon, 12 Sep 2022 13:25:33 GMT

2 month in a row I am out of data before the end of the month 250 mb

Re: If data is turned off how am I using data?

softech — Mon, 12 Sep 2022 13:28:17 GMT

@johnpublic 250 Mb is not a lot. If you missed disable Mobile data and accidently used it, it could easily be gone.

May I know if you are using Android or iOS? On Android, you can trace back your usage on the device to cross check with PM usage. No such option for iOS but I can advise you what to do to track the usage from here

Re: If data is turned off how am I using data?

johnpublic — Thu, 15 Sep 2022 12:43:28 GMT

android, 2 months ago I did turn off wireless I change where the icons are and then turned off data this month I ran out again, been with public over 3 years never happen before

Re: If data is turned off how am I using data?

johnpublic — Thu, 15 Sep 2022 13:00:48 GMT

sept 15-oct 14 moble data usage zero