topic Re: activation in Get Support

activation

jacob_kurde — Thu, 15 Sep 2022 01:08:02 GMT

that 2 hour line not work how long it's taking
my old provider is still work,

Re: activation

computergeek541 — Thu, 15 Sep 2022 01:09:10 GMT

@jacob_kurde wrote:
that 2 hour line not work how long it's taking
my old provider is still work,

Is your old provider a cell phone company? If it is a wireless number, did you responsd to a text message from your old provider? You need your old provider's SIM card in the phone to receive it.

Re: activation

RossN — Thu, 15 Sep 2022 01:10:59 GMT

@jacob_kurde hi did you leave your old sim in to receive transfer request,you have 90 minutes to reply yes I will PM you the number to call to reinitiate port request

Re: activation

jacob_kurde — Thu, 15 Sep 2022 01:14:16 GMT

SIM card i have it not receive text message

Re: activation

esjliv — Thu, 15 Sep 2022 01:15:24 GMT

@jacob_kurde

Have you restarted your phone with your public mobile sim card inside yet, if not try that then see if services work.

Generally:

Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.

Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

Re: activation

jacob_kurde — Thu, 15 Sep 2022 01:18:27 GMT

not landline what you talking about

Re: activation

JK8 — Thu, 15 Sep 2022 01:23:56 GMT

@jacob_kurde

I will PM you porting office number so you can call them to see what is going on. Check email icon top right.

Re: activation

softech — Thu, 15 Sep 2022 01:29:19 GMT

@jacob_kurde wrote:
SIM card i have it not receive text message

@jacob_kurde

If you have not receive the text message asking for your approval to port, it could be an issue on your side

First, can you receive regular text on your old provider still?

I think @JK8 is sending you a number to call PM porting team. Call them now before they close for tonight. They will advise on the porting status and will re-trigger the process if needed

Re: activation

jacob_kurde — Thu, 15 Sep 2022 01:31:36 GMT

jk8 send to me telus i don't have telus

Re: activation

esjliv — Thu, 15 Sep 2022 01:31:46 GMT

@jacob_kurde wrote:
not landline what you talking about

Are you that young that you don't know what a landline is @jacob_kurde ?

LOL, just kidding, please take no offense, I was having a laugh...just recently showed a kid under 8 years old a corded/coiled landline with handset and they didn't know how to use it. 😂

But, you do know you can port landlines phone number to cell/mobile numbers also, right? And simply put, I didn't see your post saying "SIM card i have it not receive text message ", within 1 minute of me posting mine. 🙂

Re: activation

JK8 — Thu, 15 Sep 2022 01:34:08 GMT

@jacob_kurde

Telus owns Public Mobile.

Re: activation

esjliv — Thu, 15 Sep 2022 01:34:19 GMT

@jacob_kurde wrote:
jk8 send to me telus i don't have telus

@jacob_kurde Telus is the porting department/company for all of Telus, Koodo and Public Mobile, since Telus is the parent company of these companies.

So when you call that number hit zero until you reach an agent, then tell them you are trying to port over to Public Mobile. Ensure you insert your old provider sim card in your phone to accept the text after Telus/Public Mobile resends the request to your old provider.

Re: activation

jacob_kurde — Thu, 15 Sep 2022 01:35:43 GMT

why you laugh about me 😡

i am not porting landlines

Re: activation

esjliv — Thu, 15 Sep 2022 01:41:30 GMT

@jacob_kurde wrote:
why you laugh about me 😡
i am not porting landlines

Apologizes @jacob_kurde , it was a possibility you were porting from a landline from your original post. But it is understood now this is a cell port over to Public Mobile.

I was really laughing at myself, not you.

Re: activation

softech — Thu, 15 Sep 2022 01:41:50 GMT

@jacob_kurde you called the porting department yet? Were they able to help?

Re: activation

jacob_kurde — Thu, 15 Sep 2022 01:43:49 GMT

not yet

Re: activation

esjliv — Thu, 15 Sep 2022 01:45:35 GMT

@jacob_kurde wrote:
not yet

You have 15 minutes before the close for the night @jacob_kurde - fyi

Re: activation

jacob_kurde — Thu, 15 Sep 2022 01:54:09 GMT

i make a call to telus, port request not there

Re: activation

softech — Thu, 15 Sep 2022 01:56:10 GMT

@jacob_kurde wrote:
i make a call to telus, port request not there

@jacob_kurde did you get to talk to a live support?

if not .. call back, enter your number twice (if the first one say cannot find it, enter again, then you will get to talk to a live support)

But , sometimes, a message saying cannot find the request also meant the number is ported already. completed

So, another thing to check, put your old sim card back, can you make calls?

Porting team closing in 5 mins..

Re: activation

dust2dust — Thu, 15 Sep 2022 01:56:49 GMT

When you activated did you go through the transfer number process? Or did you select a new number?