topic Re: New SIM doesn’t work in Get Support

New SIM doesn’t work

Shjhfr — Thu, 15 Sep 2022 00:19:33 GMT

I just switched the public mobile and kept my number from Koodo. I’m getting no service at all. No calling or data. It says SOS at the top where my signal should be.

Re: New SIM doesn’t work

RossN — Thu, 15 Sep 2022 00:24:54 GMT

@Shjhfr hi you are the second person tonight there may be an issue with the activation portal

you need to contact a customer service agent they will help

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: New SIM doesn’t work

BKNS27 — Thu, 15 Sep 2022 00:26:09 GMT

@Shjhfr

It sounds like the porting was not completed.

Did you leave your old Koodo SIM in your phone and replied to the text confirming you are porting over to PM. There is a 90 minute window for you to reply or porting request will be cancelled.

Your Koodo SIM should still work.

You need to contact a CS_Agent to restart the porting process by private messaging or create a ticket on SIMon Chatbot.

Re: New SIM doesn’t work

esjliv — Thu, 15 Sep 2022 00:27:31 GMT

@Shjhfr - can you log into your Public Mobile My Account and confirm the status is Active, or call 611 from your device with your Public Mobile sim card inside?

Restart your phone. Try removing and reinserting your sim card.

If Active, did you receive the SMS text from Koodo (when the Koodo sim card was inside your phone) and text YES to confirm the port?

If it's Koodo prepaid then you can click this link and type in “port request” to be put in touch with a Customer Support Agent (CSA).

Re: New SIM doesn’t work

Shjhfr — Thu, 15 Sep 2022 01:00:49 GMT

I put my Koodo card back in and got the text messages. I replied yes to Koodo. They canceled my number. I put the public mobile card back in, restarted my phone. Now everything is good