topic Re: Missing Sim card in Get Support

Missing Sim card

Karen20 — Wed, 14 Sep 2022 21:37:42 GMT

Hello:

I purchased a pre-owned phone on August 29,2022 which I have received But, unfortunately the SIM Card that I was suppose to receive has not yet arrived.

Thank you

Re: Missing Sim card

hTideGnow — Wed, 14 Sep 2022 21:40:12 GMT

Hi @Karen20

Sim card should be sent together, so, they missed it.

if you need one quickly for activation, get one from local Telus/Koodo store

But , also open ticket with PM CS agent and ask for one back Message them if you are not a PM customer yet:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Missing Sim card

benfatto — Wed, 14 Sep 2022 22:08:25 GMT

@Karen20 Apparently not all Telus/Koodo shops carry PM SIMs, so call ahead before travelling too far.

Re: Missing Sim card

Meow — Wed, 14 Sep 2022 22:15:01 GMT

If SIM is supposedly to accompany ordered phone, contact agent and ask them to send you one.

Mind you, it might take few weeks to receive. Your bettor option will be to call few Telus/Koodo stores and ask them if they have PM SIM; so when you eventually receive one from PM you can keep it as spare or gift it. They do not expire.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Missing Sim card

CountyDownIeUk — Wed, 14 Sep 2022 23:55:14 GMT

@benfatto wrote:
@Karen20 Apparently not all Telus/Koodo shops carry PM SIMs, so call ahead before travelling too far.

Check the where to buy on this website.....only corporate stores.

Re: Missing Sim card

JL9 — Thu, 15 Sep 2022 00:13:08 GMT

I second this as you will be waiting forever if sent by PM