https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875672#M595505 <P>Trying to sign into My Account&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/253632">@Krishna5560</a>&nbsp;. Are you a current customer with an Active account, phone number and plan, or have been Active within 90 days?</P><P>If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.</P><P>&nbsp;</P><P>If having issues with your password, use the <STRONG>Forgot your password</STRONG> option to reset it, found here:&nbsp;<A href="https://myaccount.publicmobile.ca/en/forgot-password" target="_blank">https://myaccount.publicmobile.ca/en/forgot-password</A></P><P>&nbsp;</P><P>For My Account log in issues that you continue to have issues with, you can submit a ticket here to: <A href="https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&amp;duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&amp;lang=en&amp;" target="_blank">Create, forgot or change My Account email or password link</A></P> Thu, 15 Sep 2022 00:10:13 GMT esjliv 2022-09-15T00:10:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875644#M595480 Wed, 14 Sep 2022 23:03:38 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875644#M595480 Krishna5560 2022-09-14T23:03:38Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875645#M595481 <P>My sign in not working</P> Wed, 14 Sep 2022 23:04:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875645#M595481 Krishna5560 2022-09-14T23:04:33Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875647#M595483 <P>Is it returning any errors? Try a different browser or even device or use incognito mode and see if that helps.</P> Wed, 14 Sep 2022 23:07:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875647#M595483 dust2dust 2022-09-14T23:07:11Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875672#M595505 <P>Trying to sign into My Account&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/253632">@Krishna5560</a>&nbsp;. Are you a current customer with an Active account, phone number and plan, or have been Active within 90 days?</P><P>If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.</P><P>&nbsp;</P><P>If having issues with your password, use the <STRONG>Forgot your password</STRONG> option to reset it, found here:&nbsp;<A href="https://myaccount.publicmobile.ca/en/forgot-password" target="_blank">https://myaccount.publicmobile.ca/en/forgot-password</A></P><P>&nbsp;</P><P>For My Account log in issues that you continue to have issues with, you can submit a ticket here to: <A href="https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&amp;duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&amp;lang=en&amp;" target="_blank">Create, forgot or change My Account email or password link</A></P> Thu, 15 Sep 2022 00:10:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875672#M595505 esjliv 2022-09-15T00:10:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875728#M595519 Thu, 15 Sep 2022 00:19:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Lock-in-not-working/m-p/875728#M595519 computergeek541 2022-09-15T00:19:24Z