topic Re: Cannot get incoming calls. in Get Support

Cannot get incoming calls.

RogerKershaw — Wed, 14 Sep 2022 23:15:28 GMT

Cannot get incoming calls. Message is cannot accept calls at this time.

I've executed all the troubleshooting. I ported the number from Rogers 6 months ago so that cannot be the problem

HELP!!

Re: Cannot get incoming calls.

dust2dust — Wed, 14 Sep 2022 23:17:01 GMT

Outgoing? Texting? Cellular internet?

Re: Cannot get incoming calls.

RogerKershaw — Wed, 14 Sep 2022 23:19:03 GMT

JUST incoming. Outgoing and text are fine. Internet is fine.

Re: Cannot get incoming calls.

Dunkman — Wed, 14 Sep 2022 23:34:53 GMT

@RogerKershaw

Have you tried putting your SIM card in another phone? This helps determine whether hardware issue versus PM service problem.

If PM service issues, you will need to contact customer service agent.

Re: Cannot get incoming calls.

dust2dust — Wed, 14 Sep 2022 23:35:12 GMT

Is this from anyone? Or one in particular? Is it from any provider? Or some?

I have an incoming calling issue that has been going for a couple months now. It's a little different but I have found that Telus, Koodo, Public, Bell, Virgin can not call in. Rogers, Fido, Shaw Mobile, Freedom can.

Re: Cannot get incoming calls.

computergeek541 — Wed, 14 Sep 2022 23:36:00 GMT

@RogerKershaw wrote:
Cannot get incoming calls. Message is cannot accept calls at this time.

I've executed all the troubleshooting. I ported the number from Rogers 6 months ago so that cannot be the problem

HELP!!

There could be an issue with your device/network with the phone not swtiching over in time fast enough to receive the calls. I know this isn't a long term solution, but try temporarily setting your phone to 3g-only network mode to try to find out what's happening here.

Re: Cannot get incoming calls.

esjliv — Thu, 15 Sep 2022 00:05:50 GMT

@RogerKershaw - Could your phone be on do not disturb (DND setting) accidentally, and you never set up voicemail before?

Or, perhaps try rebooting your phone, and also try to perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.