topic Deactivated account in Get Support

Deactivated account

ChandlerD — Wed, 14 Sep 2022 20:09:34 GMT

I went on the site on Sept 11 and paid 20 + tax using my credit card. Now I am deactivated. Apparently I should be paying 25 plus tax but that is not the amount that was coming up on the site. I paid what it was requesting. There is no record of this payment on the site and i have been deactivated. Why?

Re: Deactivated account

Meow — Wed, 14 Sep 2022 20:47:11 GMT

Do you mean suspended?

Pay full amount what your plan costs

To reactivate account, do manual pay, choose "Other" as payment type and pay your plan cost. Credit card has to be registered with PM. You can make only 2 attempts to pay this way. If it fails you will have to wait an hour to try again.

Once payment is completed, logoff and reboot the phone. Service/plan should automatically reactivate.

If it doesn't reactivate then go to the plans or usage page and click on the lost/stolen feature. Suspend your service. Log-out/in. Resume your service. Your plan should automatically reactivate.

https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Re: Deactivated account

esjliv — Thu, 15 Sep 2022 00:59:29 GMT

When is your regular scheduled renewal date @ChandlerD ?

What does is say for your owing amount in My Account now or when you dial 611 from your device?

You see a credit card charge for $20 plus taxes, but you don't see this in My Account? Can you check the payment history to see what it shows there: https://selfserve.publicmobile.ca/en/account/payment/payment-history

My Account will not show the tax portion.