topic Plan change, plan charged in Get Support

Plan change, plan charged

Naepalm — Wed, 14 Sep 2022 20:06:23 GMT

Hello,

So my recent plan changed September 4th to the $55.00 plan and I was charged for this plan. But when I go into self-serve it shows I still have the old plan and on my next renewal will be charged for that old plan? I think I need a moderator but I wanted to ask if this is a problem for others and maybe I don't need to worry about it.

Naepalm

Re: Plan change, plan charged

dabr — Wed, 14 Sep 2022 20:12:05 GMT

Hi @Naepalm You're back? 😊

You're probably still seeing the old plan details because of caching issues since PM updated the self serve account. Login after clearing cache/cookies and using incognito mode. You can also try to refresh the page via the little refresh option on the bottom right hand side of the account.

Re: Plan change, plan charged

Naepalm — Wed, 14 Sep 2022 20:12:51 GMT

Thanks! 🙂

Re: Plan change, plan charged

computergeek541 — Wed, 14 Sep 2022 22:14:21 GMT